#Healthcare #CRM #PatientManagement
Freemium
E-commerce Platforms
PatientTrak
Description
Cloud‑based patient tracking and engagement platform for healthcare facilities.
PatientTrak is a comprehensive patient flow and engagement solution designed to streamline the patient journey from arrival to discharge. It offers features such as real‑time tracking, kiosk check‑in, text messaging, online scheduling, and reputation management tools. The platform integrates with major Electronic Health Record (EHR) systems like Epic, Cerner, and Allscripts, facilitating seamless data exchange and enhancing operational efficiency.
Key Applications
- Patient Flow Management: Tracks patient status and location in real-time from check-in to discharge, providing visibility into wait times and bottlenecks across departments.
- Wait Time Monitoring & Reporting: Collects and analyzes data on patient wait times, visit duration, and staff efficiency to identify areas for process improvement.
- Digital Sign-In & Self-Service Kiosks: Allows patients to check in electronically via tablets or kiosks, streamlining the intake process and capturing key information upfront.
- Specific Workflow: A patient checks in at a kiosk in the ER, their status is tracked on a central dashboard as they move through triage, treatment, and discharge, with automated alerts notifying staff of extended wait times.
Who It’s For
This platform is designed for healthcare administrators and operational leaders in hospitals, urgent care centers, and large multi-specialty clinics. It solves the problem of inefficient patient throughput, long wait times, and a lack of data-driven insights into clinic or ED operations. The primary buyer persona is a Director of Patient Access or a Chief Operating Officer (COO) seeking to improve patient satisfaction scores (HCAHPS), optimize staff utilization, and increase facility capacity.
Pros & Cons
How It Compares
- Versus Qmatic: PatientTrak wins on its deeper integration with EHR systems like Epic and Cerner and its stronger focus on real-time operational analytics for healthcare, whereas Qmatic is a more general-purpose queue management system.
- Versus Juvare: It differentiates by specializing in real-time patient flow and wait time management, while Juvare offers a broader suite of emergency preparedness and response tools for mass casualty incidents.
- Versus manual whiteboards/tracking: Its competitive advantage is replacing error-prone, manual methods with automated, data-rich systems that provide actionable business intelligence for continuous operational improvement.
Bullet Point Features
- Real-time patient tracking dashboard
- Digital patient sign-in (tablet/kiosk)
- Wait time and patient flow analytics
- EHR integration (e.g., Epic, Cerner)
- Staff performance and efficiency reporting
Disclosure
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Reviews from Our Users
8.07.2021
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"Overall, I like the core features, but the mobile UI still feels a bit clunky. Hope they fix this in future updates."
Tom W.
Marketing Manager
06/10/2025
"Their support team actually listens to feedback! I’ve seen new features added within weeks. That’s impressive.''
Alex Carter
Freelancer
03/09/2025
"Some advanced options take a bit of time to understand, but once you get the hang of it, it’s incredibly powerful."
Ryan Blake
SaaS Consultant
12/08/2025
"I’ve tried several similar tools, but this one stands out for its clean interface and automation features. Totally worth the subscription."
Sarah Mitchell
GrowthWave Agency
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