Smartlook

Description

A qualitative analytics platform that provides session recordings, heatmaps, and event tracking to understand user behavior.

Smartlook is a user behavior analytics tool that focuses on qualitative data through session recordings, heatmaps, and automatic event tracking. The platform helps businesses understand how users interact with their websites and mobile apps by capturing every user action, including clicks, scrolls, and form interactions. Smartlook stands out with its automatic event tracking that identifies key user actions without manual setup, and its ability to record entire user sessions while maintaining performance. The tool is particularly valuable for identifying UX issues, understanding conversion barriers, and optimizing user experience across both web and mobile platforms.

Key Applications

Analyze user behavior through session recordings
Identify UX issues and friction points
Track automatic and custom events
Optimize conversion funnels
Understand mobile app user behavior
Conduct qualitative user research

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Who It’s For

Smartlook is designed for product managers, UX designers, mobile app developers, marketers, and startups who need comprehensive qualitative insights into user behavior across web and mobile platforms.

Pros & Cons

Pros	Cons
✔️ Excellent mobile app session recording	✖️ Limited surveys and feedback tools
✔️ Automatic event tracking without setup	✖️ Can be expensive for high-traffic sites
✔️ Good performance with minimal lag	✖️ Limited integration options
✔️ Affordable for small to medium businesses	✖️ Some advanced features require higher plans
✔️ Valuable for both web and mobile insights	✖️ Limited A/B testing capabilities

Pros	Cons
✔ Very beginner-friendly	✖ Limited features compared to Others
✔ Clean interface	✖ Less feature depth than others
✔ Helpful community and resources	✖ Can feel slower at scale

How It Compares

Versus Hotjar: Better mobile app support and automatic event tracking
Versus FullStory: More affordable with strong mobile capabilities
Versus Microsoft Clarity: Offers more features beyond basic recordings
Versus session recording tools: Combines recordings with analytics features

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Bullet Point Features

Session recordings for web and mobile
Automatic event tracking
Click and scroll heatmaps
Funnel and conversion analysis
Mobile app behavior analytics
Error and crash reporting

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Frequently Asked Questions

Find quick answers about this tool’s features, usage ,Compares, and support to get started with confidence.

What does Smartlook actually record?

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Smartlook captures real user sessions on your website or app, showing exactly how people interact with your product. This includes every click, scroll, form entry (except passwords), and navigation path - helping you identify where users struggle or drop off.

How is this different from Google Analytics?

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While Google Analytics shows numbers, Smartlook shows you the real human behavior behind those numbers through: Session recordings (watch real people use your product) Heatmaps (see where everyone clicks/scrolls) Automatic event tracking (no coding needed) Conversion funnels with session replays

Is it difficult to set up?

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Setup takes under 10 minutes: Websites: Add one JavaScript code snippet Mobile apps: Install lightweight SDK (iOS/Android) No server configuration required Data starts appearing in your dashboard immediately.

How does Smartlook protect user privacy?

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Smartlook automatically: Blurs all sensitive fields (credit cards, passwords) Complies with GDPR, CCPA, and other privacy laws Lets you exclude specific pages from recording Provides data residency options (US/EU)

What results can I expect?

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Customers typically: Reduce checkout drop-offs by 15-30% Cut support tickets by identifying UX issues Improve conversion rates through data-backed changes Most see actionable insights within their first week.

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#SessionRecording #Analytics #Heatmaps

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Disclosure

All product names, logos and brands are property of their respective owners. Use is for educational and informational purposes only and does not imply endorsement. Links are to third-party sites not affiliated with Barndoor AI. Please see our Terms & Conditions for additional information.

Reviews from Our Users

8.07.2021

"Overall, I like the core features, but the mobile UI still feels a bit clunky. Hope they fix this in future updates."

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Tom W.

Marketing Manager

06/10/2025

"Their support team actually listens to feedback! I’ve seen new features added within weeks. That’s impressive.''

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Alex Carter

Freelancer

03/09/2025

"Some advanced options take a bit of time to understand, but once you get the hang of it, it’s incredibly powerful."

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Ryan Blake

SaaS Consultant

12/08/2025

"I’ve tried several similar tools, but this one stands out for its clean interface and automation features. Totally worth the subscription."

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Sarah Mitchell

GrowthWave Agency