Split.io

Branch AI is a workflow‑automation platform that integrates natural‑language processing with business‑process automation to let users generate, edit, and route workflow items without leaving their existing software stack. It is designed for teams that need to automate repetitive tasks like ticket routing, approval routing, or data‑capture from disparate sources.

The system uses a hybrid approach that combines deterministic rule‑based routing with a transformer‑based language model trained on millions of published documents. Before an output is considered final, the system runs a sanity‑check that compares the generated content against the source’s original metadata, ensuring that no false claims are generated.

Yes – the platform allows administrators to upload a custom “policy file” that encodes the organization’s internal rules (e.g., email‑routing thresholds, escalation thresholds, data‑privacy constraints). Those policies are compiled into the AI’s workflow engine and applied to every new output, keeping all generated content aligned with existing procedures.

Benchmark testing shows a 92 % success rate on typical routing‑and‑approval tasks, with a 93 % confidence score on content that meets both readability and compliance standards. However, for highly specialized or regulated sectors (finance, healthcare, legal), a final human‑review step is still recommended.

All processed data is encrypted in transit and at rest, follows SOC 2 Type II and GDPR best practices, and stores only the minimal metadata required for workflow execution. Role‑based permissions and audit‑trail logging are built‑in to control who can view or modify the generated content.