How does this IT automation platform help managed service providers monitor client systems?

It monitors client networks, automates routine maintenance, and triggers alerts for managed service provider operations.

Does this remote monitoring tool help IT teams automate patch management and support?

Yes, this remote monitoring tool supports automated patch management, remote troubleshooting, and device health monitoring to improve IT support efficiency.

How can ConnectWise Automate help in monitoring and managing IT devices remotely?

ConnectWise Automate monitors and manages IT devices remotely, automating maintenance, updates, and Security, Privacy & Backup tasks.

How does this remote monitoring and management tool automate IT tasks and improve system uptime?

Remote monitoring and management tools automate IT tasks, provide alerts, and maintain system uptime across distributed networks.

What IT automation features does this software provide for monitoring and managing endpoints?

The software offers IT automation features for endpoint monitoring, patch management, alerting, and system health reporting.

Reviewed · Updated 2026-06-19

connectwise automate

Remote monitoring and automation platform for IT management and support.

Reviewed by the Conversion Gems editorial team · 2026-06-19

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Pricing

Free Trial

Best for

IT teams

The bottom line

The go-to RMM for power-user MSPs who need scripting depth and automation breadth, but expect a steep onboarding curve and a sales call before you see pricing.

6.4

Our score

6.4 / 10

Conversion Gems editorial verdict

Custom quote; ~$1.50–$6/endpoint/mo

Features9/10

9 - industry-leading scripting, patch management, asset discovery, and customizable monitoring; AI-assisted script drafting is a notable addition.

Value5/10

5 - competitive per-endpoint rates at scale, but opaque custom pricing, high setup overhead, and potential implementation fees erode value for smaller shops.

Ease of use3/10

3 - notoriously steep learning curve; requires dedicated technical resources to configure and maintain; legacy UI adds friction.

Ecosystem8/10

8 - deep native integration with ConnectWise Manage and Control; broad third-party PSA and security tool integrations; large partner/plugin community.

Support6/10

6 - dedicated support available on paid plans; community forums are active; complex issues often require escalation and can be slow to resolve.

Community ratings

4.0/ 5 aggregate · across 2 sources

4.1130+ reviews

Capterra

4.0140+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

ConnectWise Automate — enterprise-grade RMM platform for MSPs needing deep endpoint automation and scripting.

Our take

ConnectWise Automate is a mature, highly customizable Remote Monitoring and Management (RMM) solution built specifically for managed service providers running large, complex client environments. The DB overstates pricing at $55/device/month — actual per-endpoint costs are custom-quoted and typically range from $1.50–$6/endpoint/month depending on volume. The DB also mislabels price_tier as 'free_trial'; ConnectWise Automate does not offer a public free trial, and pricing requires direct engagement with sales.

Why we rate it

ConnectWise Automate earns its place as the depth-first RMM for MSPs that have outgrown simpler tools. Its scripting engine, asset discovery, and patch management are best-in-class for complex environments. The trade-off is steep: high configuration overhead and a legacy UI that rewards patience.

The catch

Significant setup and configuration investment required before ROI materializes; pricing is opaque and requires a sales conversation; the interface feels dated compared to newer RMM entrants.

Best for

Large MSPs managing hundreds to thousands of client endpoints

Teams that need granular scripting and custom automation workflows

Organizations wanting on-premises or cloud deployment flexibility

Not good for

Small or early-stage MSPs without dedicated technical staff for configuration

Teams looking for out-of-the-box simplicity or a quick onboarding experience

Budget-constrained shops needing transparent, self-serve pricing

Friction report

Time to value

Slow: meaningful value requires extensive initial setup, script configuration, and monitoring template customization — expect weeks before the platform runs autonomously.

Scale breakpoint

Per-endpoint costs compound quickly at enterprise scale; deeply custom automation scripts require ongoing maintenance as environments grow.

Walled garden

Moderate: integrates natively within the ConnectWise ecosystem (Manage, Control) and supports third-party PSA/ticketing tools, but migrating custom scripts and monitors out of Automate is non-trivial.

A look inside

Frequently Asked Questions

Alternatives

Step up

ConnectWise RMM for MSPs wanting a more modern, pre-configured experience within the same ecosystem.

Lighter alternative

NinjaOne for MSPs seeking transparent pricing, fast onboarding, and a modern UI with solid automation.

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