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Reviewed · Updated 2026-06-18

chatbot.com

Provides no-code chatbot builder for websites and messaging platforms.

Reviewed by the Conversion Gems editorial team ·
Pricing
Freemium
Best for
Businesses
Category
CRM & Sales
The bottom line

A capable AI chatbot builder for SMBs that want fast deployment without code — but budget for per-seat costs as your team scales.

7
Our score
7 / 10
Conversion Gems editorial verdict
From $19/user/mo (billed annually)
Features7/10
7 - solid no-code builder, AI knowledge base, multi-channel support; resolution caps limit the Essential tier substantially.
Value6/10
6 - $19/seat/mo entry is reasonable for 1-2 users but per-seat plus resolution overage costs add up fast for growing teams.
Ease of use8/10
8 - URL-fed training and visual builder deliver genuine ease; 14-day no-card trial lowers entry friction.
Ecosystem7/10
7 - native fit within Text, Inc. suite (LiveChat, HelpDesk); Messenger and Slack support; API available for custom integrations.
Support7/10
7 - dedicated account manager on Enterprise; standard support on lower tiers; part of a mature vendor ecosystem.
What it really is

Chatbot.com — no-code AI chatbot builder for customer service and sales, by Text, Inc.

Our take

Chatbot.com is a polished no-code platform that lets businesses deploy AI-powered chatbots across websites and messaging channels without writing code. It sits within Text, Inc.'s ecosystem (LiveChat, HelpDesk, KnowledgeBase), making it a natural fit for teams already in that stack. The DB lists pricing as 'freemium' — this is incorrect; there is no free plan, only a 14-day trial. Entry price is $19/user/month billed annually.

Why we rate it

Fast time-to-value via URL-fed knowledge base, tight LiveChat integration, and a genuinely code-free builder make it one of the smoother on-ramps in the SMB chatbot space.

The catch

AI resolution caps are tight on the Essential tier (only 10/month), and per-seat pricing means costs rise quickly for larger teams. No free plan despite the DB listing it as freemium.

Best for
SMB e-commerce and support teams needing fast no-code chatbot deployment
Teams already using LiveChat, HelpDesk, or KnowledgeBase from Text, Inc.
Marketers wanting proactive chat campaigns and lead capture automation
Not good for
Enterprises needing large resolution volumes without premium price jumps
Developers wanting deep custom logic or open-source flexibility
Startups or solo operators on a tight budget needing a free plan
Friction report
Time to value
Fast — pasting a URL to auto-generate a knowledge base and launch a chatbot takes under 30 minutes for most sites.
Scale breakpoint
Resolution caps and per-seat pricing both compound; teams beyond ~10 users or high-volume support scenarios should model costs carefully before committing.
Walled garden
Moderate — integrates with major platforms (Messenger, Slack, web) and has an API, but workflows and training data live inside chatbot.com and migration is non-trivial.

Frequently Asked Questions

Alternatives

Step up

Intercom (Fin AI) for enterprise-grade AI support with advanced analytics and CRM depth.

Lighter alternative

Tidio for teams wanting a freemium chatbot with a genuine free tier and simpler setup.

Ready to try chatbot.com?
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Tags

#Chatbot#EnterpriseAI

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