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Marketing · CRM & Sales

HaloPSA

Streamlines IT service management, ticketing, and support operations for organizations.

Our take: HaloPSA is a mature, all-inclusive PSA built specifically for managed service providers, covering ticketing, billing, CRM, project management, and AI automation in one flat-rate plan.

Best forIT service providers
ReviewedPricing: Free Trial
7.6 out of 105 criteria · see breakdown
Try HaloPSAFrom ~$89/agent/mo (annual, min 5 agents)
The bottom line

The PSA of choice for growth-stage MSPs that want one unified platform and can absorb premium per-seat pricing.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

G2
4.6 out of 5
40+ reviews
Capterra
4.8 out of 5
30+ reviews

4.7 / 5 aggregate · across 2 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isHaloPSA — all-inclusive Professional Services Automation (PSA) platform for MSPs and IT service providers.
Our takeHaloPSA is a mature, all-inclusive PSA built specifically for managed service providers, covering ticketing, billing, CRM, project management, and AI automation in one flat-rate plan.
HaloPSA is a PSA/ITSM platform, and pricing runs ~$89–119/agent/month (billed annually) with a mandatory onboarding fee. The single all-inclusive tier model removes nickel-and-diming but makes the true cost of entry high for small teams.
Why we rate itHaloPSA stands out for its honest all-in-one pricing — every feature is included from day one — combined with deep MSP-specific functionality like contract management, billable time tracking, and automated invoicing.
Gartner named it a Representative Vendor in the 2025 IT Service Management Platforms report, and its 5,000+ global customers validate enterprise-grade reliability.
The catchPer-seat pricing at $89–119/agent/month plus a mandatory ~$3,200+ onboarding fee makes it one of the pricier PSA options for small MSPs; requires a minimum 5-agent commitment, locking out solo operators or micro-teams.

Best / not good for

Best for
  • MSPs and IT service providers with 5–100+ technicians
  • Teams wanting consolidated PSA, CRM, billing, and project management
  • Organizations prioritizing long-term vendor stability (10-year non-sale pledge)
Not good for
  • Solo operators or teams under 5 agents
  • Budget-constrained startups sensitive to high per-seat costs
  • Non-IT businesses looking for general-purpose CRM or project management
Trade-offs

Friction report

Trade-offs to know before signing up.

  1. Time to value
    Moderate: 30-day trial with included config sessions eases setup, but HaloPSA's breadth means meaningful value takes several weeks of configuration and data migration.
  2. Scale breakpoint
    Per-seat costs grow linearly; at 50+ agents the monthly bill is substantial, though volume pricing partially offsets this.
  3. Walled garden
    Moderate: robust export options exist and 250+ integrations reduce lock-in, but deeply embedded billing and contract workflows are difficult to migrate to a competing PSA.
Still a fit?
If none of these block you, try it on the official site.
Try HaloPSA

Frequently Asked Questions

Can I manage client tickets and internal projects from one dashboard?

Client tickets and internal projects can be managed from a single dashboard for streamlined operations.

Can managed service providers manage tickets and client assets with this PSA tool?

Yes, managed service providers can track tickets, manage client assets, and monitor performance using PSA software.

How can HaloPSA offer an all-in-one platform for IT service management, professional services automation, and billing?

HaloPSA offers IT service management, professional services automation, and billing in a single integrated platform.

How does this IT service management platform centralize ticketing, asset tracking, and SLA monitoring?

Learning platforms integrate training content and track employee development progress by delivering modules, assessments, and performance reports.

How can IT service teams manage tickets, assets, and workflows efficiently using this platform?

IT service teams can manage tickets, assets, workflows, and SLA tracking efficiently to support internal and external users.

Alternatives

  • Step up

    Autotask PSA or ConnectWise Manage for large enterprise MSOs needing deeper vendor ecosystems.

  • Lighter alternative

    Freshdesk or Zoho Desk for smaller IT teams that need ticketing without full PSA overhead.

Showing 1–2 of 2

Conversion Gems independently reviews every tool.

Tags

#PSA#ITService

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