HaloPSA

Streamlines IT service management, ticketing, and support operations for organizations.

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HaloPSA — all-inclusive Professional Services Automation (PSA) platform for MSPs and IT service providers.

HaloPSA is a mature, all-inclusive PSA built specifically for managed service providers, covering ticketing, billing, CRM, project management, and AI automation in one flat-rate plan. The DB has two notable errors: the category is listed as 'CRM & Sales' but HaloPSA is firmly a PSA/ITSM platform, and the entry price of $29/user/month is significantly understated — actual pricing runs ~$89–119/agent/month (billed annually) with a mandatory onboarding fee. The single all-inclusive tier model removes nickel-and-diming but makes the true cost of entry high for small teams.

HaloPSA stands out for its honest all-in-one pricing — every feature is included from day one — combined with deep MSP-specific functionality like contract management, billable time tracking, and automated invoicing. Gartner named it a Representative Vendor in the 2025 IT Service Management Platforms report, and its 5,000+ global customers validate enterprise-grade reliability.

Per-seat pricing at $89–119/agent/month plus a mandatory ~$3,200+ onboarding fee makes it one of the pricier PSA options for small MSPs; requires a minimum 5-agent commitment, locking out solo operators or micro-teams.

Autotask PSA or ConnectWise Manage for large enterprise MSOs needing deeper vendor ecosystems.

Freshdesk or Zoho Desk for smaller IT teams that need ticketing without full PSA overhead.

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