Does Loox offer a free plan?

Loox does not have a permanently free plan, but it offers a free trial so merchants can test the platform before committing to a paid subscription.

Which e-commerce platforms does Loox support?

Loox is built exclusively for Shopify and Shopify Plus. It is not available for WooCommerce, BigCommerce, or other platforms.

What types of reviews can Loox collect?

Loox collects text, photo, and video reviews. Merchants can incentivize customers with discounts to submit photo or video reviews, and higher-tier plans unlock video review capabilities including access to Reviewers.com.

Does Loox integrate with email marketing and other tools?

Yes — Loox integrates with 59+ tools including Klaviyo, Omnisend, Smile, Aftership, PageFly, Shopify Flow, and major ad platforms like Google, Meta, and TikTok Shop.

How does Loox's referral program work?

Loox includes a built-in referral feature (available on higher-tier plans) that lets merchants reward existing customers for referring new buyers, turning post-purchase moments into word-of-mouth growth — no separate referral app required.

Reviewed · Updated 2026-06-21

Loox

Shopify reviews app that collects photo and video reviews, showcases social proof, and runs referral programs to boost store conversions.

Reviewed by the Conversion Gems editorial team · 2026-06-21

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Pricing

Free Trial

Best for

Shopify merchants who want to grow sales through authentic visual reviews and word-of-mouth referrals

Community ratings

4.9/ 5 aggregate · across 1 source

4.930+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Loox — a Shopify-exclusive app for collecting and displaying visual product reviews.

Our take

Loox is a dedicated Shopify app that enables merchants to gather and showcase photo and video reviews, enhancing social proof and customer trust. It offers AI-powered features for review management and includes built-in referral programs, eliminating the need for additional apps.

Why we rate it

Loox's deep integration with Shopify and its comprehensive feature set make it a valuable tool for e-commerce merchants.

The catch

Limited to Shopify platform; advanced features require higher-tier plans.

Best for

Shopify merchants focusing on visual product reviews

Stores aiming to leverage AI for review management

Businesses seeking integrated referral programs

Not good for

Non-Shopify e-commerce platforms

Merchants needing a free solution with advanced features

Stores with minimal focus on customer reviews

Friction report

Time to value

Fast: Quick setup and immediate impact on social proof.

Scale breakpoint

Higher-tier plans needed for large order volumes.

Walled garden

High: Exclusive to Shopify, limiting cross-platform use.

Frequently Asked Questions

Alternatives

Step up

Yotpo for multi-platform support.

Lighter alternative

Judge.me for a more budget-friendly option.

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