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Reviewed · Updated 2026-06-19

ShiftCare

Coordinates caregiver scheduling, client management, and care plans for home health.

Reviewed by the Conversion Gems editorial team ·
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Pricing
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Best for
Caregivers
Category
CRM & Sales
The bottom line

The go-to scheduling and compliance platform for home care and disability-services agencies that want one system for rostering, documentation, and billing.

7.4
Our score
7.4 / 10
Conversion Gems editorial verdict
From $8/user/mo; free trial available
Features7/10
7 - strong scheduling, mobile app, compliance docs, and billing; custom forms and incident management locked to Premium tier.
Value8/10
8 - $8-$20/user/mo is competitive for a vertical-specific platform; value-for-money rated 4.5/5 by users.
Ease of use8/10
8 - intuitive interface with extensive training resources; minor bugs and occasional need to switch to browser noted.
Ecosystem6/10
6 - solid Xero, QuickBooks, KeyPay, and Employment Hero integrations; no broad app marketplace beyond accounting/payroll.
Support8/10
8 - responsive support team and semi-public product roadmap; regular improvements noted by reviewers.

Community ratings

4.6/ 5 aggregate · across 2 sources
G2
4.640+ reviews
Capterra
4.6140+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

ShiftCare — home care and disability-services management platform for scheduling, compliance, and billing.

Our take

ShiftCare is purpose-built for home care and disability support agencies — not a CRM or sales tool as the DB category implies. It covers the full operational loop: real-time caregiver scheduling, client care plans, progress notes, incident management, invoicing, and payroll integrations. Three clear per-user tiers (Basic $8, Professional $13, Premium $20) make it accessible for small agencies while scaling into enterprise custom pricing.

Why we rate it

ShiftCare earns strong marks for packing scheduling, compliance documentation, billing, and a mobile caregiver app into an affordable per-user model. Its semi-public product roadmap and responsive support are genuine differentiators in a space dominated by clunky legacy systems.

The catch

Per-user costs compound fast at scale — an agency with 50 caregivers on Professional already hits $650/mo. Full admin features sometimes require the web browser rather than the mobile app, and invoicing/communication have noted limitations.

Best for
Home care and disability support agencies needing compliant rostering
NDIS and aged-care providers managing client funds and documentation
Small-to-mid agencies replacing spreadsheets with an integrated scheduling + billing system
Not good for
Non-healthcare businesses (purpose-built vertically for home care/disability services)
Large enterprise health systems needing deep EHR/EMR integration
Teams that need robust in-app communication and messaging tools
Friction report
Time to value
Fast — guided onboarding and training resources get schedulers live within days; mobile caregiver app adoption is straightforward.
Scale breakpoint
Per-user pricing becomes expensive at 50+ caregivers; enterprise custom pricing kicks in but lacks transparency.
Walled garden
Moderate — accounting exports to Xero/QuickBooks exist, but care plans, notes, and scheduling history stay in-platform; migration is non-trivial.

Frequently Asked Questions

Alternatives

Step up

AlayaCare or WellSky for enterprise home care with full EHR/EMR integration and advanced reporting.

Lighter alternative

HHAeXchange or a simple scheduling tool like When I Work if billing and care-plan documentation are not immediate needs.

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Tags

#HomeCare#Scheduling

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