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Reviewed · Updated 2026-06-19

connectwise manage

Professional services automation software for managing projects, tickets, billing, and client support.

Reviewed by the Conversion Gems editorial team ·
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Pricing
Paid
Best for
MSPs
Category
CRM & Sales
The bottom line

The de-facto PSA standard for established MSPs — powerful and deeply integrated, but expensive and complex to roll out.

6
Our score
6 / 10
Conversion Gems editorial verdict
Custom quote; est. $95–$145/user/mo
Features8/10
8 - comprehensive PSA feature set covering ticketing, dispatch, project management, billing, contracts, and time tracking; new Asio platform adds real-time dashboards.
Value4/10
4 - opaque custom pricing runs $95–$145/user/month; add-on and integration fees compound costs; no free tier or trial.
Ease of use4/10
4 - steep learning curve and lengthy implementation; legacy UI is complex; Asio modernization is gradual.
Ecosystem8/10
8 - deep integrations with ConnectWise RMM, major accounting platforms, and a broad MSP tool ecosystem; ConnectWise Pro bundle adds RPA, CPQ, and documentation.
Support6/10
6 - dedicated support channels and a large partner community (IT Nation), but user reviews flag inconsistent response quality on complex issues.

Community ratings

3.2/ 5 aggregate · across 3 sources
G2
3.9520+ reviews
Capterra
4.1270+ reviews
Trustpilot
2.5860+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

ConnectWise PSA (formerly Manage) — professional services automation for MSPs and IT service providers.

Our take

ConnectWise PSA (rebranded from ConnectWise Manage) is the dominant PSA platform for mid-size and large MSPs, bundling ticketing, project management, billing, contract management, and dispatch into one system. The DB lists this under 'CRM & Sales' — it is PSA/IT Service Management, not CRM. Pricing is also misquoted: ConnectWise does not publish rates; real-world quotes run $95–$145/user/month for small deployments, well above the $49 listed in the catalogue. A major 2025 relaunch on the Asio platform modernizes the UX, but the legacy version carries a steep learning curve and heavy implementation overhead.

Why we rate it

ConnectWise PSA is the category leader for a reason: no other standalone PSA matches its depth of MSP-specific workflows, billing automation, and ecosystem integrations. The 2025 Asio platform relaunch signals meaningful UX investment. That said, it earns its reputation as complex, expensive, and slow to implement — the right fit only for MSPs ready to commit the time and budget.

The catch

No public pricing, steep per-seat costs, heavy implementation overhead, and a notoriously dated UI (Asio migration is incremental, not instant) make this a serious commitment rather than a quick-start tool.

Best for
Established MSPs needing unified PSA across ticketing, projects, and billing
IT service providers already in the ConnectWise ecosystem (RMM, security tools)
Operations teams requiring robust contract management and invoicing automation
Not good for
Small MSPs or solo operators — cost and complexity don't justify the investment
Teams wanting transparent, self-serve pricing and a quick free trial
Organizations outside the MSP/IT services vertical
Friction report
Time to value
Slow: implementation typically takes weeks to months; requires dedicated onboarding, workflow configuration, and staff training before meaningful value is realized.
Scale breakpoint
Add-on module fees (e.g. accounting integrations) and per-seat costs compound significantly at 50+ technicians; large-scale customizations also increase admin burden.
Walled garden
High: deep workflow customization and proprietary billing/contract data structures make migration away from ConnectWise PSA a significant project.

Frequently Asked Questions

Alternatives

Step up

ConnectWise Pro bundle (PSA + RMM + RPA + CPQ) for full-suite MSP operations on the Asio platform.

Lighter alternative

HaloPSA or SuperOps.ai for MSPs that want transparent per-technician pricing and faster onboarding.

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Tags

#PSA#ITService

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