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Reviewed · Updated 2026-06-19

Procentive

Offers comprehensive software for behavioral health and healthcare practice management.

Reviewed by the Conversion Gems editorial team ·
Try Procentive
Pricing
Free Trial
Best for
Healthcare providers
Category
CRM & Sales
The bottom line

Agency-grade behavioral-health EHR with strong billing and compliance tools, but expect a steep setup curve and opaque pricing.

5.6
Our score
5.6 / 10
Conversion Gems editorial verdict
From ~$25/user/mo (sales quote req.)
Features7/10
7 - strong EHR core: scheduling, billing, telehealth, 120+ report templates, e-prescriptions; UI is dated but functionally deep.
Value5/10
5 - no transparent pricing; per-seat costs at $25–$40 add up for agencies; no self-serve tier or trial to test value.
Ease of use4/10
4 - steep learning curve, utilitarian interface, and significant implementation effort required before productive use.
Ecosystem6/10
6 - benefits from TherapyBrands ecosystem; integrations exist but open-API depth and third-party connector breadth are limited.
Support5/10
5 - sales-led onboarding provides initial support, but post-acquisition service quality has drawn user complaints.

Community ratings

4.4/ 5 aggregate · across 1 source
G2
4.430+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Procentive — behavioral-health EHR and practice management platform, part of TherapyBrands.

Our take

Procentive is a specialist cloud EHR built for mental health, SUD programs, and behavioral-health agencies — not a CRM (DB mislabel). Pricing is sales-led at roughly $25–$40/user/mo per third-party sources; no public pricing page exists. The DB's 'Free Trial' tier is misleading — only a free demo is offered.

Why we rate it

Procentive handles the billing complexity that breaks generic EHRs — multi-program SUD agencies, state reporting, and high-volume claims processing. Its 120+ pre-built reporting templates and workflow engine are genuinely differentiated for behavioral health.

The catch

Opaque, sales-led pricing with no self-serve trial. The UI is utilitarian and dated, carrying a significant learning curve. Support quality has reportedly declined since the TherapyBrands acquisition.

Best for
Behavioral-health agencies with complex multi-payer billing
SUD and mental-health programs needing state/agency reporting
Multi-site clinics wanting centralized records and billing oversight
Not good for
Solo therapists or small private practices
Teams expecting a modern, consumer-grade UX
Organizations that need transparent self-serve pricing or a free trial
Friction report
Time to value
Slow — requires a sales demo, implementation engagement, and staff training before go-live; not self-serve.
Scale breakpoint
Large enterprise behavioral-health networks may hit customization ceilings or support bottlenecks post-TherapyBrands acquisition.
Walled garden
High — clinical documentation, billing workflows, and reporting are deeply embedded; migrating away requires substantial data-migration effort.

A look inside

Procentive product screenshot

Frequently Asked Questions

Alternatives

Step up

Kipu Health or TheraNest for more modern UX with comparable SUD and behavioral-health billing depth.

Lighter alternative

SimplePractice for solo or small-group mental health practices needing a simpler, self-serve EHR.

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Tags

#MentalHealth#EHR

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