How does this platform help senior living communities engage residents with activities and communication?

It provides activity scheduling, communication tools, event notifications, and interactive programs to keep residents engaged and connected in senior living communities.

Can senior living communities manage resident engagement and events?

Yes, senior living communities can coordinate resident engagement, plan social events, track attendance, and communicate updates through a centralized platform designed to enhance participation and improve overall resident satisfaction.

How do I use TouchTown to manage resident communication and amenities in a senior living community?

TouchTown centralizes resident communication, amenity booking, and event management to enhance engagement in senior living communities.

How does this platform help organizations communicate announcements and updates to residents or community members in real time?

The platform enables organizations to send real-time announcements and updates to residents or community members via mobile notifications, email, and in-app messaging for immediate engagement.

How does this platform help organizations engage residents and manage community programs effectively?

The platform engages residents and manages community programs by providing communication tools, event management, and feedback tracking to streamline participation.

Reviewed · Updated 2026-06-19

touchtown

Community engagement platform for senior living organizations to share news, events, and updates.

Reviewed by the Conversion Gems editorial team · 2026-06-19

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Pricing

Free Trial

Best for

Senior communities

Category

Community & Engagement Tools

The bottom line

The dominant all-in-one resident engagement platform for senior living — but budget and pricing are fully gated behind a sales conversation.

6.4

Our score

6.4 / 10

Conversion Gems editorial verdict

Custom pricing (quote required)

Features8/10

8 - deep senior-living-specific feature set (signage, TV, apps, dining, events, wellness, voice assistant); integration gaps post-Sagely acquisition hold it just below a 9.

Value5/10

5 - fully custom enterprise pricing with zero transparency; likely expensive relative to lightweight alternatives; no self-serve tier.

Ease of use5/10

5 - hardware components and guided onboarding slow time-to-value; iOS-centric UX disadvantages Android users and staff on Windows.

Ecosystem7/10

7 - Uniguest umbrella adds hardware/AV integrations; 1,200+ community footprint; limited open API exposure for third-party CRM or EHR connections.

Support7/10

7 - dedicated senior-living support team with 20+ years sector experience; no public self-serve help center; enterprise customers get account management.

What it really is

Touchtown (Uniguest Community) — resident engagement platform for senior living: digital signage, in-room TV, and mobile apps.

Our take

Touchtown, acquired by Uniguest in 2019 and rebranded as Uniguest Community, is the go-to engagement tech stack for senior living operators. It bundles digital signage, resident-facing TV channels, community apps, dining menus, event calendars, and a family portal into one vertically-focused suite. The DB lists $99/mo as entry price and 'free_trial' as the tier — both are inaccurate; real pricing is enterprise custom, negotiated per-community with no published tiers.

Why we rate it

20+ years of senior living focus, 1,200+ community customers, and a product depth (dining, signage, TV, voice assistant, wellness) that generic engagement tools cannot match. Uniguest backing adds hardware and AV muscle.

The catch

Fully opaque pricing requiring a sales call; the acquisition of Sagely created integration friction and duplicate data-entry complaints; Android and Windows experience lags behind iOS; no self-serve onboarding.

Best for

Senior living operators wanting a single vendor for signage, TV, and resident apps

Communities prioritizing family engagement and digital activity calendars

Operators who need dining menu display and event registration in one platform

Not good for

Small independent communities with tight budgets seeking transparent, low-cost plans

Organizations needing Android-first or Windows-native resident experiences

Tech teams that want deep API access or third-party CRM integrations out of the box

Friction report

Time to value

Slow: hardware deployment (digital signage, in-room TV) combined with required sales/onboarding process means weeks before residents see value.

Scale breakpoint

Per-community contract model can become expensive for large multi-site operators; integration gaps between Touchtown and Sagely modules create admin overhead at scale.

Walled garden

High: content, calendars, resident data, and signage all live within the Touchtown/Uniguest ecosystem; migrating away requires significant operational transition.

A look inside

Frequently Asked Questions

Alternatives

Step up

Uniguest Enterprise hospitality suite for multi-property operators needing full AV and digital communications control.

Lighter alternative

LifeLoop or K4Connect for smaller communities wanting transparent SaaS pricing and simpler resident/family apps.

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touchtown

A look inside

Frequently Asked Questions

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