Productivity & Business · Collaboration

Dialpad

Dialpad is a cloud business phone and AI contact center platform (Connect, Support, Sell, Resolve), with Connect from $15 per user a month billed yearly.

Our take: Dialpad now sells four product lines.

Best forBusiness phone and AI CX

ReviewedOct 2026Free Trial

7.25 criteria · see breakdown

Try Dialpad$15/user/mo and up (Connect), billed annually

Dialpad is a cloud communications platform sold as four products: Connect for business phone, messaging and meetings, Support for contact centers, Sell for outbound sales teams and Resolve for AI voice and digital agents. Connect costs $15 per user a month billed yearly or $27 billed monthly, Support and Sell cost more, and Resolve is quote-based. Dialpad offers a 14-day free trial.

The bottom line

A broad business phone and AI contact center platform; confirm the billing period and add-ons before you order.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA cloud business phone and AI contact center platform sold as four products: Connect, Support, Sell and Resolve.

Our takeDialpad now sells four product lines.

Connect is the self-serve entry point, with the lowest published prices and a 14-day trial, while Support and Sell cost more per user and Resolve is priced by quote. The price you pay depends on the product, the plan, the billing period and, per Dialpad, your region.

Why we rate itDialpad covers calling, messaging, meetings, contact center, outbound sales and AI agents on one platform, its Connect plans are self-serve with a 14-day trial, and the pricing page lists both yearly and monthly prices for most plans.

The catchMonthly billing costs more than yearly; numbers, faxing, large meetings and workforce management are add-ons; and Dialpad's FAQ says Premium plans are annual only while the pricing page lists monthly Premium prices.

Best / not good for

Best for

Teams that want business calling, texting and video meetings in one app
Support teams that need routing, analytics and AI coaching in one contact center
Outbound sales teams that want a dialer with AI transcripts and coaching

Not good for

Buyers who want a free plan for the phone system, since the offer is a 14-day trial
Buyers who want one fixed price, since Enterprise and Resolve are quote-based and prices can differ by region

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Connect Standard and Pro have Buy now buttons and a 14-day free trial, and Dialpad says setup is cloud-based and needs minimal IT involvement.
Scale breakpoint
Support and Sell step up by tier ($89 to $149 and $39 to $79 per user a month billed yearly); Connect Enterprise and Resolve need a sales quote.
Walled garden
Numbers, faxing, large meetings and workforce management are add-ons, and monthly billing costs more than yearly.

Still a fit?

If none of these block you, try it on the official site.

Try Dialpad

Dialpad plans and prices (US dollars, per user per month)

Product	Plan	Billed yearly	Billed monthly	What the plan adds
Connect	Standard	$15	$27	HD calls and meetings, real-time transcripts and call summaries
Connect	Pro	$25	$35	Everything in Standard, plus key CRM integrations and 24/7 customer support
Connect	Enterprise	Quote-based	Quote-based	Everything in Pro, plus SSO, user access controls and unlimited office locations
Support	Essentials	$89	$109	Omnichannel routing (voice and digital), Power Dialer, AI transcripts, recaps, PII redaction and sentiment, contact center analytics, Reach Booster
Support	Advanced	$119	$145	Everything in Essentials, plus Live Coach and Quality Management
Support	Premium	$149	$179	Everything in Advanced, plus Workforce Management
Sell	Essentials	$39	$49	Unlimited domestic (US and Canada) minutes, AI transcripts and recaps, Coaching Teams, 1-year recording and transcript retrieval, Meetings Essential
Sell	Advanced	$59	$70	Everything in Essentials, plus Reach Booster (local presence dialing and voicemail drop) and Live Coach
Sell	Premium	$79	$95	Everything in Advanced, plus Quality Management; Account Hub is listed as coming soon
Resolve	Custom	Quote-based	Quote-based	AI voice and digital agents, priced by conversation through a pool of AI Agent Credits

From Dialpad's pricing page (dialpad.com/pricing), with each product read under its Annual and Monthly toggles, checked 28 October 2026. Dialpad says the price shown can differ by regional pricing and currency. Its FAQ says Premium plans are annual only, but the page shows monthly Premium prices, so confirm the terms with Dialpad.

Dialpad's four products

Product	What it does	How it is priced
Connect	Business phone, SMS and team messaging, video meetings and AI recaps in one app	Per user per month; Enterprise is quote-based
Support	Voice and digital contact center with routing, analytics and AI coaching	Per user per month, three plans
Sell	Outbound sales tools with a dialer, AI transcripts and coaching	Per user per month, three plans
Resolve	AI voice and digital agents for customer experience	Custom, by conversation, through AI Agent Credits

From dialpad.com and its pricing page, checked 28 October 2026. Dialpad also sells Dialpad Meetings, a video meeting product with a free sign-up.

Connect extras listed on Dialpad's feature comparison

Item	How Dialpad lists it for Connect
Calling	Unlimited calling in the US and Canada, excluding toll-free (except for Dialer calls)
Local and toll-free numbers	Optional add-on
Local number package	Optional add-on
Internet faxing	Optional add-on
Meetings PSTN dial-in and toll-free lines	Optional add-on
Large Meetings (up to 1,500 participants)	Optional add-on
Workforce Management	Optional add-on
Coaching Team	Optional add-on
AI Live Coach Cards, Real-Time Assist and AI Assistant	Require the Live Coach Module add-on
AI CSAT, Scorecards and Playbooks	Require the Quality Management Module
Local presence dialing and voicemail drop	Part of the Reach Booster Module, which Connect does not include

From the 'See all features' comparison on Dialpad's pricing page and the Dialpad Meetings page, checked 28 October 2026. Only items the comparison labels as add-ons or modules are listed.

Frequently Asked Questions

What is Dialpad?

Dialpad, Inc. sells a cloud communications platform with four product lines: Connect for business phone, messaging and meetings, Support for voice and digital contact centers, Sell for outbound sales, and Resolve for AI voice and digital agents. Dialpad adds AI features such as live transcription and call recaps across its products.

How much does Dialpad cost?

Prices are in US dollars per user per month (checked 28 October 2026). Connect Standard is $15 and Pro is $25 billed annually, or $27 and $35 billed monthly; Enterprise is quote-based. Support Essentials, Advanced and Premium are $89, $119 and $149 billed annually, or $109, $145 and $179 billed monthly. Sell Essentials, Advanced and Premium are $39, $59 and $79 billed annually, or $49, $70 and $95 billed monthly. Resolve is custom-priced by conversation. Dialpad says the price shown can differ by region.

Is there a free version of Dialpad?

Connect has a 14-day free trial on Dialpad's pricing page, and Dialpad's media page also advertises a free 14-day trial (checked 28 October 2026). The phone products have no standing free plan on that page. Dialpad Meetings, the video meeting product, offers a free sign-up, but its page does not state the free limits. Dialpad Meetings Business, which Connect and Support users receive, allows meetings up to 5 hours and 150 participants.

What is the difference between Dialpad Connect, Support and Sell?

Connect is for calling, messaging and meetings between teams and customers. Support adds contact center routing, analytics and, on higher plans, live coaching, quality management and workforce management. Sell is built for outbound sales, with unlimited US and Canada minutes, AI transcripts, call recording and CRM integrations on Essentials and local presence dialing on Advanced. Resolve is a separate product for building AI agents.

Does Dialpad bill monthly or annually?

The pricing page shows both a yearly and a monthly price for most plans, and yearly billing is cheaper (checked 28 October 2026). Dialpad's FAQ says Advanced accounts are available month-to-month or annual and Premium accounts are annual only, yet the page also shows monthly Premium prices ($179 on Support and $95 on Sell). Ask Dialpad sales which terms apply to your order.

Where do I sign in to Dialpad?

Conversion Gems is an independent software review site, not Dialpad, so we cannot sign you in. Dialpad's sign-in page is https://dialpad.com/login, linked as Login on dialpad.com.

Is Dialpad like Zoom?

Dialpad includes video meetings, but it is a wider cloud communications platform. Connect combines business phone, SMS and team messaging, video meetings and AI in one app, and Support, Sell and Resolve add contact center, outbound sales and AI agent products. Dialpad Meetings Business allows meetings up to 5 hours and 150 participants, and Connect or Support users get the 5-hour limit when they use Meetings through a Dialpad account. The Large Meetings add-on raises the participant limit to 1,500 (checked 28 October 2026). This page does not compare Dialpad's meetings with Zoom's.

Is Dialpad a CRM tool?

No. Dialpad lists four products: Connect (team collaboration), Support (contact center), Sell (outbound sales tools) and Resolve (AI voice and digital agents). None of them is described as a CRM. It connects to CRMs instead: Dialpad's feature comparison lists Salesforce and HubSpot among the Connect integrations, and the Connect Pro plan adds key CRM integrations (checked 28 October 2026).