Marketing · CRM & Sales

Five9

Five9 is a cloud contact center platform for enterprises; Digital is $119 and Core $159 per seat per month in USD, with a 50-seat minimum.

Our take: Only two of the five bundles show a seat price, $119 for Digital and $159 for Core per seat per month in USD, with a 50-seat minimum and usage charges that may apply.

Best forCloud contact centers

ReviewedNov 2026Paid

6.85 criteria · see breakdown

Try Five9$119/seat/mo (Digital bundle)

Five9 is a cloud contact center platform sold by Five9, Inc. (Nasdaq: FIVN) of San Ramon, California, that handles voice and digital customer conversations with AI agents and human agents. Its pricing page lists a Digital bundle at $119 and a Core bundle at $159 per seat per month in USD. Plus, Pro and Enterprise are quoted through sales; pricing is per concurrent user, usage-based pricing may apply and the minimum is 50 seats (five9.com, read 5 November 2026).

The bottom line

Cloud contact center platform for teams of 50 or more seats; Digital $119 and Core $159 per seat per month in USD, other bundles by quote.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA cloud contact center platform from Five9, Inc. that handles voice and digital customer conversations with AI agents and human agents, sold as five bundles of which two show a seat price.

Our takeOnly two of the five bundles show a seat price, $119 for Digital and $159 for Core per seat per month in USD, with a 50-seat minimum and usage charges that may apply.

The other three bundles are quoted, no free trial is shown, and Five9's pages vary on customer counts and on whether small teams can scale seats freely.

Why we rate itA broad platform and published seat prices for two bundles, held back by a 50-seat minimum, usage charges, quoted upper bundles and no trial.

The catchA 50-seat minimum, possible usage-based pricing, SMS usage charges, no free plan or trial, and customer counts that vary between Five9's pages.

Best / not good for

Best for

Contact centers with 50 or more concurrent seats
Teams that want voice, digital channels and AI agents from one vendor
Buyers who already use a CRM Five9 lists as an adapter, such as Salesforce or Zendesk

Not good for

Individuals or very small teams, given the 50-seat minimum on the pricing page
Buyers who want a free plan or self-serve trial
Anyone who needs a published price for Plus, Pro or Enterprise

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Access starts with a demo or a quote; no setup timeline is stated, though the pricing page lists Professional Services as an add-on and the support page lists 24x7 global support.
Scale breakpoint
The pricing page prices per concurrent user with a 50-seat minimum, and Plus, Pro and Enterprise have no published price.
Walled garden
Workforce engagement is offered on a named-seat basis with Five9, Verint or Calabrio as vendor choices, and CRM and UC adapters are chosen from named lists.

Still a fit?

If none of these block you, try it on the official site.

Try Five9

Five9 bundles on five9.com (dollars per seat per month, USD)

Bundle	Price	What Five9 calls it
Digital	$119 per seat per month	Digital channels only
Core	$159 per seat per month	All channels with AI essential
Plus	Quote: Contact Sales for flexible pricing	All channels with advanced AI
Pro	Quote: Contact Sales for flexible pricing	All channels with AI essentials and WEM
Enterprise	Quote: Contact Sales for flexible pricing	All channels with Advanced AI and WEM

From Five9's pricing page (five9.com/pricing), checked 5 November 2026. The page labels the Digital and Core prices 'Monthly/Seat' and 'USD'. Five9 says prices are per concurrent user, usage-based pricing may apply, and there is a minimum of 50 seats. Footnotes add SMS usage charges, 3000 AI minutes per bundled seat plus usage, and workforce engagement offered on a named-seat basis. The page does not state a contract length or whether billing is monthly or annual.

What five9.com lists as the platform

Group	What Five9 says it covers	Where
Engage (Self-Service & Engagement)	AI agents, omnichannel digital and voice (SMS, email, webchat, WhatsApp, video), human agent assist, and proactive outreach with an outbound dialer	Platform page
Orchestrate (Agentic Orchestration)	Genius routing across AI and human agents, model management, agentic workflows and journey management	Platform page
Optimize (Insights & Analytics)	GenAI evaluations and coaching, interaction and journey analytics, quality and health metrics, forecasting and scheduling	Platform page
Five9 Genius AI (AI Services)	Speech and language AI, multi-agent orchestration, context engineering, tool use and guardrails, with an LLM-agnostic architecture	Platform page
Five9 CX Intelligence (Data Services)	Knowledge and content, customer memory and operational intelligence	Platform page
Five9 Core (Platform Foundation)	99.999% uptime, a global voice network, and security and compliance	Platform page
Five9 Fusion (Open Platform)	300+ pre-built integrations and open APIs and SDKs, including Salesforce, ServiceNow, Dynamics 365, Google Cloud, Cresta and Zendesk	Open platform page

Names and descriptions from five9.com/platform and its Fusion page, read 5 November 2026. Five9 does not say on these pages which bundle includes which product group, so check the pricing page footnotes and a quote.

Who makes Five9

Five9 is made by Five9, Inc., which its 26 October 2026 press release lists as Nasdaq: FIVN with a San Ramon, California dateline. Five9's contact page lists the headquarters at 3001 Bishop Drive, Suite 350, San Ramon, CA 94583, while its investor site footer shows 4000 Executive Parkway, Suite 400, also in San Ramon. Five9 says it was founded in 2001, and the pages read name no parent company.

This page covers Five9 at five9.com. Five9 says it serves more than 4,000 customers across 140+ countries (platform page and the 26 October 2026 release), and its Trust page says 3,000+. Five9 reports third-quarter 2026 results on 5 November 2026, so company figures may change.

Frequently Asked Questions

How much does Five9 cost?

Five9 lists a Digital bundle at $119 and a Core bundle at $159 per seat per month in USD on its pricing page, and shows 'Contact Sales for flexible pricing' on Plus, Pro and Enterprise. Per the page, pricing is per concurrent user with a minimum of 50 seats, and usage-based pricing may apply; its footnotes add SMS usage charges and 3000 AI minutes per bundled seat plus usage. Five9 lists no free plan or trial terms on the pages read (a 'Free Trial' menu link on its investor site opens an on-demand demo page); the offers are a demo and a quote (checked 5 November 2026).

What does Five9 do?

Five9 provides a cloud contact center platform for handling customer conversations over voice, SMS, email, webchat, WhatsApp and video with AI agents and human agents. Its platform page groups the work into Engage, Orchestrate and Optimize, with Genius AI and CX Intelligence data services underneath, and says it connects to existing systems through 300+ pre-built integrations. Five9 describes itself as cloud-native since 2001.

Does the name Five9 mean five nines uptime?

Five9's Trust page says the company name reflects its mission to be the most reliable cloud contact center solution and that it will always work to achieve five nines. Five9 is a company, not an uptime figure; the page also lists a 99.999% SLA for the VCC platform, with a credit only if the customer has the SLA in its contract and requests it.

Is Five9 part of Salesforce?

No parent company appears on the Five9 pages read, which name Five9, Inc. (Nasdaq: FIVN) as the company. Salesforce shows up on Five9's pricing and Fusion pages as one of the CRM systems Five9 integrates with, alongside ServiceNow, Dynamics, Zendesk and others. Five9's 26 October 2026 press release lists it as Nasdaq: FIVN, and its site footer carries the name Five9, Inc.

Who uses Five9?

Five9 says it serves more than 4,000 customers across 140+ countries, and its home page links case studies for Wyndham, Omaha Steaks, Exact Sciences and YOPA. Its solutions pages cover financial services, healthcare, higher education, public sector, retail and ecommerce, travel and hospitality, and small and medium business. Its Trust page gives 3,000+ customers, so treat any count as Five9's own claim.

How do I log in to Five9?

Conversion Gems is a review site and cannot sign anyone in. Five9's Login link opens https://login.five9.com/, which asks for a username and password and offers Reset password; its 'Not in the US?' links lead to https://login.eu.five9.com/ (Europe), https://login.five9.ca/ (Canada) and https://login.five9.eu/ (United Kingdom). That page lists Five9 customer support at (866) 553-1459 and cases@five9.com, and Five9's home page also links separate sign-ins for WhenDu, Inference Studio and its community.