Productivity & Business · Collaboration

Nextiva

Nextiva is cloud business phone and customer experience software; NEXT Core is $15 per user a month on a 12-month term, $23 on monthly billing.

Our take: Nextiva is open about its per-user prices on both billing bases and about its contract terms, which is useful because the $15 figure depends on a 12-month term.

Best forSmall-team business phones

ReviewedNov 2026Paid

7.15 criteria · see breakdown

Try NextivaNEXT Core $15/user/mo annual; $23 monthly

Nextiva is a cloud business phone and customer experience platform from Nextiva, Inc., and its pricing page lists NEXT Core at $15 per user a month on annual pricing or $23 on monthly billing, in US dollars. NEXT Engage is $25 or $50 and NEXT Scale is $75 on both views, and the annual small-business price is for new customers with 1 to 100 employees who sign a paid term of 12 months or longer. These prices were read on Nextiva's own pages on 3 November 2026; add-ons such as toll-free numbers and XBert AI are billed separately, and the contact center plan Essential starts at $75 per agent a month.

The bottom line

A broad business phone provider with published NEXT plan prices, a 12-month term behind the annual rate and quoted top contact center plans.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA cloud business phone and customer experience platform that sells voice, video, texting and shared inboxes as per-user NEXT plans for small teams, plus quoted contact center plans and an AI call assistant.

Our takeNextiva is open about its per-user prices on both billing bases and about its contract terms, which is useful because the $15 figure depends on a 12-month term.

Add-ons, XBert AI usage and number porting add steps, so ask what the full bill and the exit terms look like before signing.

Why we rate itPlan prices, plan limits and legal terms are public, but the best price needs a 12-month term and several features are add-ons or usage-priced.

The catchThe annual price needs a 12-month term, services auto-renew with 30 days' notice, and the pricing page's Cancel anytime line sits beside a minimum-term footnote.

Best / not good for

Best for

Small teams that want calls, texts and video from one provider
Businesses that want to keep their existing numbers and can wait 3 to 10 business days for a port
Teams that need single sign-on or CRM integrations on their phone plan

Not good for

Buyers who want the annual rate without a 12-month term
Teams that need international texting
Companies with more than 100 employees expecting the small-business annual price

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Nextiva says setup can be same day with the NextivaONE app, but local number ports take 3 to 5 business days and commercial texting needs A2P 10DLC registration.
Scale breakpoint
Core includes 100 texts per user and 50 AI items, Engage 500 and 200, and Scale is unlimited; contact center Professional and Premium are quoted.
Walled garden
Toll-free numbers, virtual fax and XBert AI are add-ons or usage-priced, desk phones are bought separately, and service terms renew automatically.

Still a fit?

If none of these block you, try it on the official site.

Try Nextiva

Nextiva NEXT plan prices

Plan	Annual pricing (per user a month)	Monthly billing (per user a month)	What Nextiva lists
NEXT Core	$15	$23	Unlimited voice and video, 100 business texts per user, team collaboration, skills-based routing, basic CRM and ticketing, shared and personal inboxes, 50 AI transcriptions, summarizations and Answer Assist conversations
NEXT Engage	$25	$50	Everything in Core plus live chat and chatbot, 500 texts per user, 2,000 toll-free inbound minutes, 3 shared team inboxes, single sign-on (Okta, Microsoft Entra ID), virtual faxes, 200 of each AI item
NEXT Scale	$75	$75	Everything in Engage plus unlimited texts, 10,000 toll-free inbound minutes, directory sync, a dedicated onboarding team, unlimited AI items and supervisor monitoring

From Nextiva's pricing page (nextiva.com/nextiva-pricing), Small business tab, in US dollars, checked 3 November 2026 in a browser and again in a US-located read. The page opens on the Annually view. Nextiva says annual Small Business pricing applies to new customers with 1 to 100 employees signing a paid 12-month or longer minimum term, and that features marked Add-on are billed separately and may involve setup, licensing or usage fees. A toll-free number and virtual fax are add-ons on Core. Desk phones are bought separately. Nextiva's home page and a NEXT Platform page present the platform as NEXT, and the plan prices above were read again, unchanged, on 4 November 2026.

Contact center and XBert AI prices

Item	Price Nextiva shows	What Nextiva lists
Contact center: Essential	From $75 per agent a month	Voice and web chat, omnichannel capabilities, journey orchestration, AI transcription and summary, skills-based routing
Contact center: Professional	Contact Sales	Advanced self-service, real-time supervisor support, secure payment (PCI-DSS), progressive and predictive dialing, more channels
Contact center: Premium	Contact Sales	Workforce management, unlimited skills-based routing, advanced analytics, unlimited channels, in-conversation payments
XBert AI on the NEXT plans	$1.50 per conversation	Shown beside each NEXT plan on the pricing page
XBert AI Employee	$99 a month	Packages starting at 100 conversations a month, for teams that already have a helpdesk

From Nextiva's pricing page, Enterprise tab and plan cards, in US dollars, checked 3 November 2026. The page does not say whether the $75 contact center price is billed monthly or annually.

Contract, cancellation and porting wording on Nextiva's pages

Topic	What Nextiva says	Where
Annual price	Applies to new customers with 1 to 100 employees signing a paid 12-month or longer minimum term agreement	Pricing page footnote
Cancel anytime	A line under the plans reads Cancel anytime; the footnote above and the terms below describe a minimum term and renewal	Pricing page
Renewal	Services renew automatically for terms of the same length unless you give notice at least 30 days before the term ends; late notice means the agreement renews and ends at the end of that renewal term	Master Terms and Conditions
Early exit	The Master Terms list early termination fees among the fees that can apply; under a minimum commitment contract the Cancellation Policy says you are responsible for all charges for the whole current term, plus any disconnect fee	Master Terms and Cancellation Policy
Month-to-month exit	Termination takes effect on the last day of the first billing period at least 30 days after notice	Cancellation Policy
Money-back guarantee	30 days, only under listed conditions such as no free device and no minimum commitment contract; it does not apply to renewals or add-on lines	Cancellation Policy
Number porting in	Nextiva says it ports existing numbers for free; local numbers typically take 3 to 5 business days and toll-free numbers 7 to 10	Business Voice page
Switch offer	A limited-time offer of up to 12 months free for new customers switching to Nextiva, for businesses with fewer than 200 employees; the offer page says the free months vary with the remaining term of the current contract, that proof of the current contract and a minimum 12-month Core or Engage subscription are required, and that promotion terms and conditions apply	Switch and Save offer page (nextiva.com/x/switch-and-save-offer), read on 4 November 2026

Wording from Nextiva's Master Terms and Conditions and Cancellation Policy (nextiva.com/legal.html, both showing Last Updated July 23, 2024), its pricing page and its Business Voice page, read on 3 November 2026 and again on 4 November 2026, when both still showed Last Updated July 23, 2024. Those legal pages are older than the NEXT plan names on the pricing page, so check them again at signing. Cancel notices go to service@nextiva.com or 1-800-983-4289, according to the terms.

Frequently Asked Questions

How much does Nextiva cost?Does Nextiva require a contract?What is Nextiva and what is NextivaONE?Can I keep my phone number when I switch to Nextiva?How does Nextiva compare with Aircall and Comcast Business VoiceEdge?How do I log in to Nextiva?

How much does Nextiva cost?

Nextiva's pricing page lists NEXT Core at $15 per user a month, NEXT Engage at $25 and NEXT Scale at $75 in its default annual view, in US dollars; switching to monthly billing shows $23, $50 and $75. The page says the annual small-business pricing applies to new customers with 1 to 100 employees signing a paid term of 12 months or longer. Add-ons such as a toll-free number on Core are billed separately, XBert AI is $1.50 per conversation on the plans, and the contact center plan Essential starts at $75 per agent a month (checked 3 November 2026).

Does Nextiva require a contract?

The annual prices do: Nextiva's pricing page ties them to a paid minimum term of 12 months or longer, and its Master Terms say services renew for terms of the same length unless you give notice at least 30 days before the term ends. Its Cancellation Policy says month-to-month cancellations take effect on the last day of the first billing period at least 30 days after notice, and that a minimum commitment contract makes you responsible for all charges for the whole term. The pricing page also says Cancel anytime beside the prices, so ask which term applies before you sign. The Master Terms and Cancellation Policy both show Last Updated July 23, 2024, which is older than the NEXT plan names on the pricing page (checked 3 November 2026; legal pages re-read on 4 November 2026).

What is Nextiva and what is NextivaONE?

Nextiva sells a cloud business phone and customer experience platform, and its Master Terms name the contracting company as Nextiva, Inc., a Delaware corporation with a Scottsdale, Arizona notice address. NextivaONE is the app that runs on Mac, Windows, iOS and Android plus a browser app, and Nextiva's pricing page now names the small-business plans NEXT Core, Engage and Scale. Its home page and a NEXT Platform page present the platform as NEXT (re-read on 4 November 2026).

Can I keep my phone number when I switch to Nextiva?

Yes, Nextiva says it ports existing numbers for free, with local numbers typically transferring in 3 to 5 business days and toll-free numbers in 7 to 10. Its Business Voice page also says commercial text messages need A2P 10DLC registration through the admin portal. If you later leave, its Cancellation Policy says you must email service@nextiva.com to cancel after a port-out completes, or you remain a customer.

How does Nextiva compare with Aircall and Comcast Business VoiceEdge?

Nextiva publishes per-user prices for its small-business plans and quotes its higher contact center plans, while Comcast Business sells VoiceEdge, a cloud-hosted PBX service, through a Request a quote button. Aircall's home page describes calls, SMS and messaging in one place on an AI-powered platform, with native CRM and help desk integrations and a Try for free button. Conversion Gems read no price for Aircall or VoiceEdge, so it names no winner.

How do I log in to Nextiva?

Conversion Gems is a review site and cannot sign anyone in to Nextiva. Nextiva's Log In menu lists NextivaONE at https://authenticate.nextiva.com/AccountValidation/login.action and an Other Logins link to its help article How to Login to Nextiva (https://help.nextiva.com/article/how-to-login-to-nextiva), which says the steps vary by product. Conversion Gems only read those pages and did not sign in.