Hiver is a customer service helpdesk with AI agents that runs inside Gmail (Hiver in Gmail) or as a standalone omnichannel inbox (Hiver Omni). Plans cost $25, $55 or $85 per user a month billed annually, with a 2-seat minimum, no free plan and a 7-day free trial.
The bottom line
A strong pick for email-heavy teams in Gmail; compare Pro pricing against full helpdesks if you need SLAs.
7.4
Our score
7.4 / 10
Conversion Gems editorial verdict
$25/user/mo annual ($35 monthly)
Features8/10
8 - shared inbox ticketing, AI Agents and Copilot, omnichannel inbox, SLAs, CSAT and skill-based routing across plans.
Value6/10
6 - $25 to $85 per user a month annual with a 2-seat minimum, no free plan; AI included on all plans.
Ease of use8/10
8 - the Gmail version works in an inbox teams already use; 7-day trial without a card.
Ecosystem7/10
7 - Slack on all plans, Asana, Shopify and CRMs plus API from Pro; Hiver claims 1,000+ tools via connectors, MCP and API.
Support8/10
8 - 24x7 support over email and chat on every plan, per the pricing page.
What it really is
A helpdesk for shared inboxes that runs inside Gmail or as a standalone omnichannel workspace.
Our take
Hiver's appeal is that a team handling support@ in Gmail can get assignments, SLAs and AI drafting without learning a new tool. Hiver Omni widens that to Outlook, chat, WhatsApp and calls. The plan ladder matters: Growth covers the inbox and AI, but SLAs, CSAT and the API sit on Pro, and SSO and HIPAA on Elite. With a 2-seat minimum and no free plan, small teams should use the 7-day trial with real traffic.
Why we rate it
It adds helpdesk structure and AI to email without forcing a new inbox.
The catch
No free plan, a 2-seat minimum, and SLAs and API access only from Pro.
Best for
Support teams working in Gmail
Finance and operations teams sharing inboxes
Teams adding chat and WhatsApp to email support
Not good for
Solo users wanting a free tool
Large contact centers needing deep telephony
Teams needing SSO on a small budget
Friction report
Time to value
Short: install in Gmail or sign up for Omni and start the 7-day trial without a card.
Scale breakpoint
Per-user pricing rises with team size; SLAs and API need Pro.
Walled garden
Medium: emails stay in your mailbox, while tickets, rules and analytics live in Hiver.
Hiver plans and pricing
Plan
Billed annually
Billed monthly
Key additions
Growth
$25/user/mo
$35/user/mo
Shared inbox, ticketing, AI Agents and Copilot, email and live chat, Slack
Pro
$55/user/mo
$65/user/mo
Customer portal, SLAs, CSAT, advanced analytics, premium integrations, API
Elite
$85/user/mo
$95/user/mo
AI QA, AI Insights, skill-based routing, custom objects, SSO, HIPAA
Voice add-on
$30/voice seat/mo
$30/voice seat/mo
1,000 pooled minutes per seat; $0.03/min after
From Hiver's pricing pages (Hiver Omni and Hiver in Gmail list the same prices), checked 4 October 2026. All plans start at 2 seats; 7-day free trial of Elite, no credit card.
Frequently Asked Questions
Hiver has three plans per user per month: Growth $25 billed annually ($35 monthly), Pro $55 ($65 monthly) and Elite $85 ($95 monthly). All plans start at 2 seats, and voice is a $30 per seat add-on (checked 4 October 2026).
Hiver is a customer service platform that turns shared email addresses into a helpdesk with assignments, ticket tracking, automations and analytics. It includes AI Agents that resolve requests and an AI copilot that drafts replies.
No. Hiver in Gmail works inside Gmail, but Hiver Omni is a standalone platform that works with Gmail, Outlook and other email providers and adds live chat, WhatsApp, Slack, voice and social channels.
Hiver's pricing page shows no free plan. It offers a 7-day free trial with access to the Elite plan and no credit card required (checked 4 October 2026).
Hiver says it is GDPR, SOC 2 Type II, ISO 27001, CCPA and HIPAA compliant. HIPAA-compliant handling is listed as an Elite plan feature. We did not audit its security ourselves.
Hiver alternatives
Other customer support tools in our directory:
Zendesk: Standalone helpdesk and ticketing for support teams of any size.
Gorgias: Helpdesk built for ecommerce brands, with order data next to each ticket.
Intercom AI: Chat-first customer service with an AI support agent.
Tidio: Live chat and AI chatbot for small online businesses.
