AI customer support agents
Self-serve chatbots for small businesses sit beside enterprise agents sold after a demo. Compare how each one bills, hands off to humans and connects to your helpdesk.
Based on 10 tools in our database, reviewed June 2026.
| Details | Pricing | Free plan | Free trial | Best for | Review | |||
|---|---|---|---|---|---|---|---|---|
| 8.2 / 10 | Custom | Customcontact sales | — | — | Enterprises in retail, e-commerce, financial services, and health & wellness | Review Crescendo | ||
| 8.2 / 10 | Custom | Customcontact sales | — | — | Large enterprises in retail, financial services, healthcare, and telecom | Review Sierra | ||
 Yellow.ai | 8.2 / 10 | Freemium | Customcontact sales | Yes | — | Enterprise CX leaders | Review Yellow.ai | |
 Quickchat AI | 7.9 / 10 | Freemium | $29/mo | Yes | Yes | Customer support teams | Review Quickchat AI | |
| 7.9 / 10 | Freemium | $29/mo | Yes | Yes | Shopify and WooCommerce stores wanting to automate first-response customer support | Review Tidio | ||
| 7.8 / 10 | Freemium | Free | Yes | Yes | Small business owners | Review Jotform AI | ||
 Decagon | 7.6 / 10 | Custom | Customcontact sales | — | — | Enterprise customer experience teams | Review Decagon | |
| 7.6 / 10 | Paid | $75/moper seat | — | — | Mid-market and enterprise organizations | Review Genesys Cloud CX | ||
 Gorgias | 7.5 / 10 | Freemium | $10/mo | Yes | Yes | Ecommerce brands on Shopify | Review Gorgias | |
| 7.2 / 10 | Custom | Customcontact sales | — | — | Mid-market to enterprise retail brands | Review Gladly |
Shopify and WooCommerce stores wanting to automate first-response customer support
About AI customer support agents
AI support agents answer customer questions on chat, email or voice and hand off to humans when they cannot resolve an issue. The market splits sharply by buyer: self-serve tools with free plans and paid tiers from $10 to $29 a month for small businesses and online stores, and enterprise agents sold after a demo, with custom or outcome-based pricing. 5 of the 10 tools have a free plan; the rest need a trial, a demo or a paid plan. Compare how each one bills, how it hands off to your team and which helpdesk or store it plugs into.
What to compare before you choose
How you are billed
Pricing units differ widely: per resolved ticket, per agent seat or a flat monthly plan. Genesys Cloud CX, for example, charges from $75 per user a month. Estimate your monthly conversation volume and the share the AI can resolve before comparing quotes.
Self-serve setup or managed rollout
Enterprise agents are configured together with the vendor, and our reviews flag them for teams preferring self-serve setup. Quickchat AI and Jotform AI, both with ease scores of 9, can be set up by a small team without a sales call.
Platform fit
Integrations often matter more than raw AI quality: e-commerce stores need the agent to see order data from their store platform, while larger teams need it inside their existing helpdesk and routing. Shortlist tools that already connect to your stack, then compare answer quality on your own tickets.
Questions about AI support agents software
- All AI support agents software
- Free AI support agents software
- AI support agents software with a free trial