Does Gorgias offer a free plan?

Gorgias does not have a permanent free tier, but it offers a 7-day free trial with full feature access and no payment information required to get started.

How is Gorgias priced?

Base plans are priced around a monthly ticket volume allowance, with overage fees per additional ticket. The AI Agent is a separate add-on billed per conversation it autonomously resolves, giving you control over how much automation you use.

Does Gorgias work with platforms other than Shopify?

Gorgias integrates with Shopify most deeply, but it also supports Magento, BigCommerce, and WooCommerce, as well as 300+ other tools. Its AI and helpdesk features work across all connected channels regardless of platform.

What kinds of tasks can the Gorgias AI Agent handle on its own?

The AI Agent can answer common questions about order status, shipping, returns, and product details, and it can take direct actions like issuing refunds or applying discounts—without requiring a human agent to step in.

Is Gorgias suitable for businesses outside of ecommerce?

Gorgias is purpose-built for ecommerce and its most powerful features—order data lookups, revenue attribution, and ecommerce-trained AI—are tailored for online retail. Teams outside of ecommerce would likely be better served by a general-purpose helpdesk.

Reviewed · Updated 2026-06-21

Gorgias

AI-powered customer support helpdesk built for ecommerce brands to automate conversations and drive revenue across every channel.

Reviewed by the Conversion Gems editorial team · 2026-06-21

Try Gorgias

Pricing

Free Trial

Best for

Ecommerce brands on Shopify or similar platforms that want to automate a large share of customer support while maintaining a human escalation path

Community ratings

4.2/ 5 aggregate · across 3 sources

4.6550+ reviews

Capterra

4.6130+ reviews

Trustpilot

2.4140+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Gorgias — AI-powered customer support helpdesk tailored for ecommerce brands.

Our take

Gorgias offers a comprehensive helpdesk solution with deep Shopify integration, enabling ecommerce businesses to automate customer support across multiple channels. Its AI Agent efficiently handles routine inquiries, reducing manual workload. Pricing is ticket-based, with AI features available as add-ons.

Why we rate it

Gorgias stands out for its ecommerce-centric features and flexible pricing model that scales with support volume.

The catch

AI Agent and additional channels like Voice and SMS are billed separately, which can increase costs.

Best for

Ecommerce brands on Shopify

Online retailers seeking AI-driven support automation

Businesses needing omnichannel customer support

Not good for

Non-ecommerce businesses

Companies preferring per-agent pricing models

Organizations with minimal customer support needs

Friction report

Time to value

Fast: Quick setup with intuitive Shopify integration.

Scale breakpoint

Overage fees can accumulate during high-volume periods if ticket limits are exceeded.

Walled garden

Moderate: While it integrates with various platforms, its deep focus on Shopify may limit flexibility for non-Shopify users.

Frequently Asked Questions

Alternatives

Step up

Zendesk for broader industry support.

Lighter alternative

Freshdesk for a more general helpdesk solution.

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