Productivity & Business · Security, Privacy & Backup

JumpCloud

JumpCloud is a cloud directory for identity, sign-on and devices; Platform packages are quote-only and single features list from $2 per user a month.

Our take: JumpCloud calls itself an AI-powered unified IT management platform and sells its directory as a replacement for legacy Active Directory.

Best forDirectory, SSO and devices

ReviewedNov 2026Free Trial

7.05 criteria · see breakdown

Try JumpCloudFeatures from $2/user/month billed yearly

JumpCloud is a cloud directory platform that manages user identities, single sign-on, multi-factor authentication and company devices from one place. JumpCloud Inc. of Louisville, Colorado sells it to IT teams, and its own pages present the directory as an alternative to legacy Active Directory. Its three packages show Contact Sales, single features list from $2 per user a month billed annually, and a 30-day free trial is offered, as checked on 2 November 2026.

The bottom line

A broad identity and device platform for IT teams, with list prices for single features and quote-only packages.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA cloud directory and IT management platform that handles user identities, sign-on, MFA and device management for company IT teams.

Our takeJumpCloud calls itself an AI-powered unified IT management platform and sells its directory as a replacement for legacy Active Directory.

Its pricing page prices 18 single features but sends all three packages to sales. Expect a contract that renews automatically, and check which package holds each feature before choosing between single features and a package.

Why we rate itThe platform is broad and single features have list prices, but the packages need a sales contact and the terms renew orders automatically.

The catchPackages show no price, Platform Essentials stops at 300 users, and orders renew automatically unless notice is given 30 days before the term ends.

Best / not good for

Best for

IT teams that want directory, sign-on and device management in one tool
Companies with a mix of Windows, Mac and Linux devices
Small teams that need one feature and can use the listed per-user price

Not good for

Buyers who want a package price without talking to sales
Teams that want a permanent free plan
Organizations that need to see which feature sits in which package without a demo

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
The pricing page offers a 30-day trial and in-product checkout; managed computers need the JumpCloud Agent installed, and mobile devices enrol through MDM instead. JumpCloud's pages give no setup time.
Scale breakpoint
Platform Essentials is capped at 300 users, and Zero Trust, AI and SaaS management and premium support appear only in the Platform Prime description.
Walled garden
Premium support is part of Platform Prime's description and a $2 or $3 per user add-on in the single-feature list.

Still a fit?

If none of these block you, try it on the official site.

Try JumpCloud

JumpCloud single-feature prices

Feature	Per user a month, billed annually	Per user a month, billed monthly
Cloud Directory	$3	$4
Multi-Factor Authentication (MFA)	$3	$4
Single Sign-On (SSO)	$3	$4
User Lifecycle Management	$3	$4
Password Management	$3	$4
Directory Insights	$3	$4
Passwordless Authentication (JumpCloud Go)	$5	$6
Cloud LDAP	$3	$4
Cloud RADIUS	$3	$4
Conditional Access / Zero Trust	$3	$4
Access Requests	$5	$5
MDM / Device Management	$5	$6
System Insights	$3	$4
Patch Management	$3	$4
Remote Access	$3	$4
Asset Management	$3	$4
SaaS Management	$3	$4
Premium Support	$2	$3

From JumpCloud's pricing page, See A La Carte view with the Annual and Monthly toggles, checked 2 November 2026. The page shows a dollar sign and no region label, and its FAQ says prices exclude VAT.

JumpCloud packages

Package	Price	What the pricing page says
Platform Essentials	Contact Sales	Identity and device management features plus SSO and passwordless authentication. 300 users maximum.
Platform	Contact Sales	Unified identity, device, and access management.
Platform Prime	Contact Sales	Platform package plus Zero Trust, AI & SaaS Management, and premium support.

From JumpCloud's pricing page, checked 2 November 2026. The page also lists education, nonprofit and partner pricing by contact and a separate Privileged Access Management product by Contact Sales. It carries a feature-by-package matrix of check marks that is not reproduced here.

Trial, billing and renewal terms

Topic	What JumpCloud's pages say
Free trial	30 days for a new account, covering the full platform with 24x7 Premium Support. An extension must be requested from your Account Manager before the trial ends.
Free Testing	Features outside your subscription can be tested for 30 days. If you keep using one afterwards it is added as a month-to-month a la carte subscription, unless you remove its configurations.
Billing	Accounts are billed on the 1st of each month for the previous month. Cards (American Express, Discover, MasterCard, Visa) and ACH are accepted, and invoicing is possible above $2,000 a month.
VAT	The pricing FAQ says JumpCloud is not a VAT registered entity and that the prices shown are exclusive of VAT.
Suspended users	A suspended user is still billed as a normal user.
Renewal	The terms of service renew an order for one year, or one month for monthly orders, unless a party gives written notice at least 30 days before the term ends or the order says otherwise.
Fee changes	JumpCloud may increase fees by notice, and an increase applies from the first renewal term that starts at least 30 days after the notice.
Buying	The pricing FAQ says you can buy through the in-product checkout in the admin console at console.jumpcloud.com/pricing.

From JumpCloud's pricing page and FAQ, its Fair Use Policy (effective 29 September 2026) and its Directory-as-a-Service terms of service, checked 2 November 2026.

Frequently Asked Questions

What is JumpCloud used for?

IT teams use JumpCloud to give each person one identity and control what that person can reach: it provides a cloud directory, single sign-on, multi-factor authentication, user lifecycle management, Cloud LDAP and RADIUS, and device management for Windows, Apple, Linux and Android devices. JumpCloud's own page describes the directory as an alternative to legacy Active Directory. Its pricing page also lists patch management, remote access, asset management and SaaS management as features admins can add.

How much does JumpCloud cost?

JumpCloud's three packages, Platform Essentials, Platform and Platform Prime, show Contact Sales instead of a price. Single features are priced on the same page: most cost $3 per user a month billed annually or $4 billed monthly, MDM and passwordless sign-in cost $5 or $6, Access Requests costs $5 either way and Premium Support costs $2 or $3. The page says prices exclude VAT (checked 2 November 2026).

Is JumpCloud free to use?

JumpCloud offers a 30-day free trial, and its pricing page lists no free plan. The page says the trial covers the full platform and includes 24x7 Premium Support. JumpCloud's fair use policy, effective 29 September 2026, says to ask your Account Manager for any trial extension before the trial period expires, and that a feature you keep using after a Free Testing period is added to your account as a month-to-month a la carte subscription (checked 2 November 2026).

Does JumpCloud track activity or record my screen?

The JumpCloud pages Conversion Gems read do not describe browsing-history tracking or screen recording. They describe device data an admin can see: System Insights covers local user accounts, software versions, patch history, memory, storage and uptime. Remote Access is a separate admin feature that lets an admin take control of a device and logs every session. What is switched on for your own laptop is your employer's choice, so ask your IT admin.

Who owns JumpCloud?

JumpCloud's terms of service name JumpCloud Inc., of 361 Centennial Parkway, Suite 300, Louisville, CO 80027, as the provider of the service. Its About page carries a quotation signed by Rajat Bhargava as CEO and says the company has raised more than $400 million since its seed funding, and its co-founders page says it acquired MYKI in February 2022. None of the first-party pages read names a parent company.

How do I log in to JumpCloud?

Conversion Gems is a review site and cannot sign anyone in to JumpCloud. JumpCloud's sign-in page is https://console.jumpcloud.com/login, which has Admin Login and User Login tabs, and its help center gives https://console.jumpcloud.com/userconsole as the User Portal. Conversion Gems only read the sign-in page and did not use it.