OnceHub
Schedules appointments, meetings, and client bookings efficiently online.
Our take: OnceHub starts as a booking tool and adds layers as you pay more: unlimited booking links and CRM sync on Schedule, routing forms and round-robin distribution on Route, and AI chatbots with live chat and instant-meeting handoff on Engage.
OnceHub (formerly ScheduleOnce) is online scheduling software for booking links, routing forms and website chatbots that hand visitors to a live chat or meeting. The Basic plan is free for one user with one calendar and one booking link. Paid plans run from $10 to $39 per seat a month on yearly billing.
A strong pick for teams that need routing and chat before the booking, not just a booking link.
Our score
Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.
Community ratings
Shown for context only. Our score is independent.
G2
Trustpilot4.4 / 5 aggregate · across 2 sources
Third-party ratings shown verbatim; aggregate weighted by review volume.
What it is, and why we rate it
One line each. Open a row for detail.
Our takeOnceHub starts as a booking tool and adds layers as you pay more: unlimited booking links and CRM sync on Schedule, routing forms and round-robin distribution on Route, and AI chatbots with live chat and instant-meeting handoff on Engage.
The catchAdvanced features (AI chatbots, lead routing, live chat) are locked behind the Engage tier at $39/seat/mo, which adds up fast for larger teams.
Best / not good for
- Sales teams needing lead qualification and round-robin booking in one platform
- Support teams that want to deflect with AI chatbots before offering a live meeting
- Revenue operations leaders managing complex multi-host scheduling workflows
- Solo freelancers or very small teams on a tight budget (Engage tier is expensive per seat)
- Simple one-person appointment booking (Calendly free or TidyCal are lighter and cheaper)
- Teams needing a full CRM — OnceHub integrates with CRMs but is not one
Friction report
Trade-offs to know before signing up.
- Time to valueFast: a booking link can go live the same day, and new accounts get a 14-day Engage trial with no card.
- Scale breakpointPer-seat pricing on Engage ($39/seat) becomes expensive at 20+ users; enterprise pricing requires direct negotiation at 30+ seats.
- Walled gardenModerate: data exports and API/webhook access available on paid tiers; chatbot conversation data and routing logic is platform-specific and not easily portable.
OnceHub pricing
| Plan | Price per seat | What you get |
|---|---|---|
| Basic | Free | 1 user, 1 connected calendar, 1 booking link, video and calendar integrations, knowledge base support |
| Schedule | $10/month billed yearly, $12 monthly | Unlimited booking links and meetings, group and multi-host meetings, text notifications, Salesforce and HubSpot, Stripe, API and webhooks, 24/7 email and chat support, 1 phone number |
| Route | $19/month billed yearly, $23 monthly | Routing forms, round-robin and priority distribution, assign to CRM owner, room scheduling, 2 phone numbers |
| Engage | $39/month billed yearly, $47 monthly | Web chatbots with NLP, custom AI instructions, AI or rule-based routing, live chat and instant-meeting handoff, 3 phone numbers |
| Enterprise | Custom | For 30+ users: security add-on included, MSA, security and legal reviews, dedicated success manager |
From OnceHub's pricing page, checked 3 October 2026. The Security and Compliance add-on (SSO, SCIM, HIPAA BAA) costs $5 per seat a month yearly or $6 monthly. Extra phone numbers cost $4 a month.
A look inside
Frequently Asked Questions
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