Productivity & Business · Collaboration

Ooma

Ooma Office is a cloud phone system for small businesses, with calling, texting, video and a virtual receptionist. Plans start at $19.95 per user a month.

Our take: Ooma Office publishes its prices for three tiers and sells them month to month, so the main cost is easy to work out.

Best forSmall teams, no contract

ReviewedOct 2026Paid

7.25 criteria · see breakdown

Try Ooma$19.95/user/mo and up, billed monthly

Ooma Office is Ooma's cloud business phone system for small businesses, with calling, a virtual receptionist, texting, video meetings and call queues depending on the plan. It costs $19.95, $24.95 or $29.95 per user a month on Essentials, Pro and Pro Plus, with no contract, plus taxes, fees and a one-time $29.95 activation fee. Ooma's Telo home phone is a separate product.

The bottom line

A straightforward business phone plan for small teams that want public prices and no contract. Budget for the activation fee, taxes and fees, and pick the tier by the features you need.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isA per-user cloud phone system for small businesses that adds texting, video and call queues as you move up three tiers.

Our takeOoma Office publishes its prices for three tiers and sells them month to month, so the main cost is easy to work out.

Plan for the activation fee, taxes and fees on top, and check which tier carries the features you need: video limits, call queues, team chat and AI transcriptions sit above Essentials.

Why we rate itPublic tiers, no contract and a named list of integrations make it easy to size up.

Calling across the US, Canada, Mexico and Puerto Rico is included on every plan.

The catchTaxes and fees, a $29.95 activation fee and tier-based caps on texting and video can raise the real cost above the headline price.

The 30-day guarantee covers hardware bought from Ooma, and the first month of service is not refunded.

Best / not good for

Best for

Small businesses with 1 to 5 users who want self-serve signup
Teams that want month-to-month billing with no contract
Offices that need a virtual receptionist and a free toll-free number

Not good for

Teams of 6 or more that want to buy self-serve online
Buyers who need a free trial before paying
People looking for the Ooma Telo home phone, which is a separate consumer product

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Ooma says Office deploys in about 15 minutes without technical expertise, and the mobile and desktop apps need no hardware.
Scale breakpoint
The signup calculator covers 1 to 5 users; 6 or more users, Enterprise and the AI add-ons go through Ooma sales.
Walled garden
No contract. Ooma lists a free transfer of an existing number in; its pages do not state the terms for moving a number out.

Still a fit?

If none of these block you, try it on the official site.

Try Ooma

Ooma Office pricing

Plan	Price per user	What it includes
Essentials	$19.95/month	100+ standard features, unlimited calling in the US, Canada, Mexico and Puerto Rico, virtual receptionist, mobile app, one free toll-free number, digital fax
Pro	$24.95/month	Everything in Essentials plus desktop app, texting (250 messages a month), video meetings (up to 25 participants), call recording, enhanced call blocking
Pro Plus	$29.95/month	Everything in Pro plus AI transcriptions and insights, CRM integration, texting (1,000 messages a month), video meetings (up to 100 participants), team chat, hot desking, call queuing
Enterprise	Quote-based	SIP trunking, Microsoft Teams integration and Direct Routing, call center solutions, advanced analytics, custom implementation

From Ooma's plans and Office pages, checked 28 October 2026. All plans are listed as month-to-month with no contract, and applicable taxes and fees are not included. Ooma also promotes a limited-time offer of free IP phones, which is a promotion and not part of the regular price.

Ooma Office costs beyond the plan price

Item	What Ooma lists
One-time activation fee	$29.95, shown in the signup calculator
Taxes and fees	Not included in plan prices
Phone number	Free; one toll-free number is included with 500 inbound minutes a month
Number transfer	Free transfer of an existing business number is listed
More toll-free minutes	$15 a month for 1,500 minutes or $30 a month for 3,000 minutes; overage 2.9 or 2.4 cents a minute
Hardware	Not required; IP phones and analog adapters are sold separately
AI Answering Service, AI Receptionist, AI Productivity Agent Bundle	Add-ons; prices are not published
Money-back guarantee	30 days on hardware bought from Ooma; the first month of service and shipping are not refunded

From Ooma's plans, Office, return policy and guarantee pages, checked 28 October 2026.

Which Ooma is this page about?

Product	Who it is for	Price Ooma lists
Ooma Office	Small businesses	$19.95, $24.95 or $29.95 per user a month (Essentials, Pro, Pro Plus), plus taxes and fees
Ooma Enterprise	Complex organizations	Custom
Ooma Telo	Households replacing a landline	$0.00 a month plus applicable taxes and fees (Basic); $9.99 a month after a 2-month trial (Premier); device bought separately

From Ooma's company, Office and home phone pages, checked 28 October 2026. This page covers Ooma Office.

Frequently Asked Questions

What is Ooma?

Ooma, Inc. sells business and home phone products. This profile covers Ooma Office, its cloud business phone system for small businesses, which adds a virtual receptionist, texting, video meetings and call queues depending on the plan. Ooma Telo is a separate home phone service.

How much does Ooma Office cost?

Ooma Office costs $19.95 per user a month for Essentials, $24.95 for Pro and $29.95 for Pro Plus, with no contract. Taxes and fees are not included, and the signup calculator shows a one-time $29.95 activation fee. Enterprise pricing is custom (checked 28 October 2026).

Is Ooma free?

Ooma Office is not free and lists no free trial. Ooma's home phone, Ooma Telo, has a Basic service at $0.00 a month plus applicable taxes and fees, but you buy the Telo device separately, and Premier costs $9.99 a month after a 2-month trial (checked 28 October 2026).

Can you use a regular phone with Ooma Office?

Yes. Analog phones connect through an Ooma analog-to-internet adapter, and Ooma also sells IP phones. Ooma Office also runs from its mobile app on every plan and its desktop app from Pro, and Ooma says no hardware is required to sign up.

Does Ooma Office require a contract?

No. Ooma lists every Ooma Office plan as month to month with no contract. A 30-day money-back guarantee covers hardware bought directly from Ooma, but Ooma cannot refund the first month of service or shipping costs (checked 28 October 2026).

What does Ooma Office cost beyond the monthly plan?

Expect taxes and fees on top of the per-user price, plus a one-time $29.95 activation fee shown in the signup calculator. Extra toll-free minutes cost $15 a month for 1,500 minutes or $30 a month for 3,000 minutes. Enterprise and the AI add-ons are not priced on Ooma's pages (checked 28 October 2026).

What are the downsides of Ooma Office?

Ooma's own pages show these limits. Ooma Office lists no free trial of the service, and its 30-day money-back guarantee covers hardware bought from Ooma but not the first month of service or shipping. Taxes and fees are extra, and the signup calculator adds a one-time $29.95 activation fee. Texting starts on Pro with up to 250 messages a month and reaches up to 1,000 on Pro Plus. The signup calculator offers 1 to 5 users, and 6+ goes to a sales form. Ooma's pages show no prices for its AI add-ons. This page does not test call quality or the app (checked 28 October 2026).

What is better than Ooma?

It depends on what you need. Ooma Office is $19.95 to $29.95 per user a month, month to month. Aircall's pricing page lists Essentials at $30 per license a month billed annually and Professional at $50, with a minimum of 3 licenses and unlimited calls within the US and Canada, so Aircall and Ooma Office are not priced on the same billing basis. RingCentral's pricing page offers a 14-day free trial to new subscribers, without SMS. Ooma Office lists no free trial of the service. This page also links Comcast Business Voice Edge, iPlum and FreePBX as alternatives but does not compare their prices. For a home phone, Ooma Telo is a separate product (checked 28 October 2026).