SaleSmartly is a team inbox that brings WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, email and website chat into one place, with AI bots and translation. There is a free plan capped at 100 monthly active contacts; Pro lists at $15.90 a month and Max at $199, with 20% off when you pay yearly.
The bottom line
A cheap omnichannel chat inbox; check AI quotas and seat add-ons before you scale.
7.2
Our score
7.2 / 10
Conversion Gems editorial verdict
Free; Pro $15.90/mo list
Features7/10
7 - inbox across 8+ chat apps, AI bots, translation, mass messaging and reports; CRM is basic.
Value8/10
8 - permanent free plan and Pro at $15.90 list with 10 channels and unlimited contacts.
Ease of use7/10
7 - free sign-up and guided help docs; connecting each channel takes some setup.
Ecosystem7/10
7 - WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, email, Shopify app; API and webhooks only on Max.
Support6/10
6 - help center, video tutorials and 7x12 online service; dedicated manager only on Max.
What it really is
A low-cost team inbox for social chat apps, with AI bots, translation and a basic contact database.
Our take
SaleSmartly is easy to try and Pro is inexpensive for 10 channels and unlimited contacts. Budget for usage: AI points and AI message quotas are monthly allowances, and extra seats are paid. If you need an API or webhooks, you jump to the $199 Max plan.
Why we rate it
Low entry price for a wide set of chat channels plus AI and translation.
The catch
Usage-based AI quotas and paid extra seats; API only on Max.
Best for
E-commerce sellers on WhatsApp and TikTok
Small support teams with many social accounts
Multilingual customer chat
Not good for
Teams needing a full sales pipeline CRM
Developers who need an API on a small budget
Friction report
Time to value
Minutes to register and connect a first channel.
Scale breakpoint
The 101st monthly active contact on Free, or needing the API on Pro.
Walled garden
Low: many chat channels, a Shopify app and an app store; API on Max.
SaleSmartly pricing
Plan
Monthly list price
Annual billing
Included
Free
$0
$0
1 official channel, 100 monthly active contacts, 200 AI messages/mo
Pro
$15.90/mo
$152.64/yr ($12.72/mo)
2 members, 10 channels, unlimited contacts, 2,000 AI messages/mo, mass sending, no branding
From SaleSmartly's pricing page and its pricing data API, checked 4 October 2026. Quarterly, half-year and two-year terms take 10%, 15% and 25% off list. Extra seats from $5/month, extra channels from $0.14/month.
SaleSmartly usage add-ons
Add-on
Starting price
AI assistant points
$0.375 per 10,000 points
Email service
$2 per 1,000 emails
AI member messages
$0.70 per 100 messages
From SaleSmartly's pricing page, checked 4 October 2026. Prices are shown as 'as low as'.
Frequently Asked Questions
There is a free plan. Pro lists at $15.90 a month and Max at $199 a month; paying for a year cuts that by 20% to $152.64 and $1,910.40 a year. A Custom plan is quote-based (checked 4 October 2026).
Yes, there is a free plan with 1 official channel, 100 monthly active contacts, 10,000 AI assistant points and 200 AI messages a month. Brand removal, mass messaging and more channels need Pro.
An omnichannel customer messaging platform: one inbox for WhatsApp, Instagram, Messenger, TikTok, Telegram, LINE, email and website chat, with AI bots, translation and contact management.
The pricing page lists WhatsApp, the WhatsApp Business API, TikTok, Facebook Messenger, Instagram, Telegram, LINE and a website chat widget. The help center also lists email, YouTube, WeChat, Slack and VKontakte.
Yes. SaleSmartly says extra members cost from $5 per seat a month and extra social accounts from $0.14 per channel a month.
SaleSmartly alternatives
Other customer messaging tools from our reviews:
Tidio: Live chat and AI support agent with a free plan and Messenger, Instagram and WhatsApp.
Hiver: Shared inbox and ticketing that runs inside Gmail or as a standalone help desk.
Manychat: Conversational automation for customer messaging workflows.
