ManageEngine ServiceDesk Plus is an ITIL service desk for internal IT teams, with ticketing, asset management and, on the Enterprise edition, change, project and CMDB modules. It runs in the cloud or on your own servers. The Standard edition is free for up to five technicians, and paid on-premises plans start at $495 a year.
The bottom line
Published-price ITSM with a free tier for small IT teams; Enterprise is where the full ITIL set lives.
7.8
Our score
7.8 / 10
Conversion Gems editorial verdict
Free to 5 techs; on-prem from $495/yr
Features9/10
9 - 14 ITIL-certified practices, CMDB, asset, change, project and ESM modules plus Zia AI.
Value8/10
8 - free for five technicians; on-premises Professional from $495 a year for two technicians.
Ease of use6/10
6 - quick trial signup, but ITIL processes, templates and asset setup need configuration.
Ecosystem8/10
8 - Microsoft Teams, Jira, ChatGPT and Copilot integrations, a marketplace and a REST API.
Support7/10
7 - 24x5 phone and email for paid customers; free edition needs paid maintenance.
What it really is
ManageEngine's ITIL service desk and asset management suite, sold per technician in the cloud or for your own servers.
Our take
For an IT team that wants proper ITIL processes without ServiceNow-style sales cycles, ServiceDesk Plus is easy to price and easy to trial. Pick the edition carefully: change, problem and CMDB are only bundled in Enterprise, and adding them piecemeal to Standard or Professional adds up. Small teams should check whether five free technicians, with no support, is really enough.
Why we rate it
Full ITIL coverage with CMDB and ESM, a free small-team edition and public prices.
The catch
Key ITIL modules cost extra below Enterprise, and the free edition has no support.
Best for
Internal IT help desks
Teams that want cloud or on-premises choice
Organizations extending service desks to HR or facilities
Not good for
Customer-facing support teams
Teams that need 24/7 vendor support
Friction report
Time to value
Start a 30-day trial online; ITIL workflows, templates and asset discovery take setup time.
Scale breakpoint
Past five technicians, or once you need change management or a CMDB, you pay for a higher edition or add-ons.
Walled garden
Medium: REST API and marketplace extensions, with the deepest links to other ManageEngine products.
ServiceDesk Plus starting prices
Edition
Cloud
On-premises
Starting band
Standard (free)
Free
Free
Up to 5 technicians
Standard (paid)
From $1,545 a year
From $1,195 a year
10 technicians
Professional
From $645 a year
From $495 a year
2 technicians, 250 IT assets
Enterprise
From $1,595 a year
From $1,195 a year
2 technicians, 250 IT assets
From ManageEngine's pricing page, checked 4 October 2026. The page says prices are current as of September 2026 and offers monthly or yearly billing, a discount for yearly, and a 30-day free trial.
On-premises yearly price by team size
Technicians / IT assets
Standard
Professional
Enterprise
2 tech, 250 assets
Free
$495
$1,195
5 tech, 500 assets
Free
$1,195
$2,995
10 tech, 500 assets
$1,195
$2,295
$5,995
20 tech, 500 assets
$2,395
$4,545
$10,795
50 tech, 1,000 assets
$4,795
$10,795
$21,595
200 tech, 1,000 assets
$11,995
$23,995
$35,995
From the on-premises table on ManageEngine's pricing page, checked 4 October 2026. Enterprise bands from 20 technicians include more IT assets (1,000 to 3,000).
Frequently Asked Questions
Partly. The Standard edition is free for up to five technicians, in the cloud or on-premises, but only one service desk instance can use that allowance and support is not included unless you pay $35 per technician a year (checked 4 October 2026).
On ManageEngine's pricing page, cloud Standard starts at $1,545 a year for 10 technicians, Professional at $645 and Enterprise at $1,595 a year for two technicians and 250 assets. On-premises starts lower: $1,195, $495 and $1,195 a year for the same bands (checked 4 October 2026). A 30-day free trial is available.
It runs an IT service desk: logging and routing tickets, a self-service portal and knowledge base, IT asset tracking, and on the Enterprise edition change, problem, release and project management with a CMDB.
Yes. ServiceDesk Plus is made by ManageEngine, the IT management division of Zoho Corporation, and the vendor's page calls it Zoho ManageEngine ServiceDesk Plus.
No. ServiceDesk Plus is ManageEngine's ITSM product; ServiceNow is a separate company with its own ITSM platform. Both cover incident, problem and change management, but ManageEngine publishes its prices and ServiceNow sells through its sales team.
Yes. Every edition is offered both as a cloud service and as on-premises software, and the on-premises yearly prices are lower at the same technician counts.
ManageEngine ServiceDesk Plus alternatives
Other IT service management tools from our reviews:
ServiceNow ITSM: Enterprise IT service management platform covering incident, problem and change, sold through ServiceNow's sales team.
TOPdesk: Service management software for IT, facilities and other departments, priced per agent.
HaloPSA: Ticketing and service management with billing tools, aimed at IT service providers and MSPs.
Zendesk: Customer service help desk with ticketing, messaging and AI agents for teams that support outside customers.
