Does Yellow.ai offer a free plan?

Yes. Yellow.ai has a freemium tier that includes a set number of monthly bot conversations, an FAQ module, unlimited agent seats, and a limited volume of chat and email tickets—enough to explore the platform's core capabilities before committing to a paid plan.

How is Yellow.ai priced beyond the free tier?

Paid plans are custom-quoted based on conversation volume, channels, and features required. You connect with a Yellow.ai product expert who tailors a plan to your organization's needs. There are no publicly listed flat rates for enterprise tiers.

Which channels and integrations does Yellow.ai support?

Yellow.ai supports 35+ channels including WhatsApp, web chat, voice IVR, email, SMS, Instagram, Facebook Messenger, and more. It ships 150+ pre-built integrations covering CRMs like Salesforce and HubSpot, helpdesks like Zendesk, and telephony platforms like Genesys.

Do I need coding skills to build AI agents on Yellow.ai?

No deep coding is required. The platform's no-code AI Agent Builder 2.0 lets teams design, configure, and deploy conversational agents through a visual interface. Developer-level customization is available for advanced use cases.

Is Yellow.ai suitable for small businesses or only enterprises?

While Yellow.ai's full platform is optimized for enterprise and mid-market scale, the freemium tier gives smaller teams a way to get started. Organizations with complex, multi-channel CX needs and higher conversation volumes will see the most value from the paid tiers.

Reviewed · Updated 2026-06-21

Yellow.ai

Enterprise agentic AI platform that automates customer and employee conversations across 35+ channels with no-code agent building and 150+ integrations.

Reviewed by the Conversion Gems editorial team · 2026-06-21

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Pricing

Freemium

Best for

Enterprise and mid-market teams looking to automate customer support, HR helpdesks, and employee service workflows across multiple channels at scale

Community ratings

4.4/ 5 aggregate · across 2 sources

4.4100+ reviews

Capterra

4.530+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

Yellow.ai — an enterprise-grade AI platform for automating customer and employee interactions across multiple channels.

Our take

Yellow.ai offers a robust no-code AI agent builder supporting over 35 channels and 500 languages, with 150+ integrations. While the free tier provides limited access, full enterprise features require custom pricing.

Why we rate it

Yellow.ai's extensive integrations and language support make it a strong choice for global enterprises.

The catch

Full enterprise features require contacting sales for custom pricing.

Best for

Enterprise CX leaders

IT/operations teams

Organizations needing omnichannel AI automation

Not good for

Small businesses

Startups with limited budgets

Teams seeking transparent, fixed pricing

Friction report

Time to value

Moderate: Initial setup is straightforward, but full deployment may require time.

Scale breakpoint

High: Designed for enterprise scale; may be overkill for smaller teams.

Walled garden

Moderate: Extensive integrations available, but core functionalities are within the platform.

Frequently Asked Questions

Alternatives

Step up

Custom enterprise plan for advanced features.

Lighter alternative

AnveVoice for small businesses seeking affordable voice AI solutions.

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