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Reviewed · Updated 2026-06-19

ScreenConnect (ConnectWise Control)

Provides remote support and access software for IT and helpdesk teams.

Reviewed by the Conversion Gems editorial team ·
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Pricing
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Best for
Remote support technicians
Category
Security, Privacy & Backup
The bottom line

Industry-grade remote support with flexible concurrent-tech licensing — a strong choice for MSPs and internal IT teams that need reliable, auditable sessions.

7.9
Our score
7.9 / 10
Conversion Gems editorial verdict
From $30/mo per tech (billed annually)
Features9/10
9 - comprehensive: session recording, video auditing, backstage mode, Wake-on-LAN, remote diagnostics, VoIP, multi-monitor; few gaps for professional IT use.
Value7/10
7 - competitive for MSPs with concurrent licensing; One plan at $30/mo is accessible, but costs rise steeply at scale vs newer alternatives.
Ease of use7/10
7 - cloud setup is quick; interface is functional but dated, and advanced config (self-hosted, SSO) requires technical effort.
Ecosystem8/10
8 - deep ConnectWise PSA/RMM integrations, REST API, Zapier support; dominant in the MSP stack ecosystem.
Support8/10
8 - 24/7 support on paid plans, extensive docs, active community forum, and ConnectWise University training resources.

Community ratings

4.7/ 5 aggregate · across 2 sources
G2
4.7490+ reviews
Capterra
4.71,800+ reviews

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it really is

ConnectWise ScreenConnect — remote support and unattended-access software for IT and MSP teams.

Our take

ScreenConnect (rebranded from ConnectWise Control) is a mature, feature-rich remote support platform built for professional IT technicians and managed service providers. The DB listed the entry price as $45/license — the actual entry point is $30/mo (One plan, billed annually); $45/mo is the Standard tier. The DB also categorised it under 'Security, Privacy & Backup,' but it is squarely an IT Remote Support / Remote Access tool.

Why we rate it

Decades of iteration have produced a remarkably stable platform with AES-256 encryption, 2FA, backstage mode, VoIP audio, and rich reporting — capabilities that budget tools skip. Concurrent licensing keeps costs predictable for teams handling overlapping sessions.

The catch

Annual contracts required for best pricing; per-concurrent-tech model escalates for larger teams, and the UI feels dated compared to newer remote-access entrants.

Best for
MSPs managing large fleets of unattended endpoints
IT helpdesks needing session recording for compliance and training
Technicians supporting mixed OS environments (Windows, Mac, Linux, iOS, Android)
Not good for
Solo freelancers needing only occasional remote access
Teams wanting a modern, consumer-friendly UX out of the box
Budget-constrained orgs requiring a permanently free tier
Friction report
Time to value
Fast: cloud-hosted deployment is ready within minutes; on-prem self-hosted takes longer but is well-documented.
Scale breakpoint
Per-concurrent-tech pricing escalates sharply once teams exceed 5–10 technicians running simultaneous sessions.
Walled garden
Moderate: session data and recordings live in ConnectWise's ecosystem; self-hosted option provides more data control but adds maintenance overhead.

A look inside

ScreenConnect (ConnectWise Control) product screenshot

Frequently Asked Questions

Alternatives

Step up

ConnectWise RMM for full endpoint management, patching, and monitoring beyond remote access.

Lighter alternative

AnyDesk or Zoho Assist for smaller teams or lower session volumes at a lower price point.

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Tags

#RemoteAccess#Support

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