Productivity & Business · Security, Privacy & Backup

ScreenConnect

Remote support and remote access software from ConnectWise for IT help desks and MSPs, formerly called ConnectWise Control.

Our take: ScreenConnect, renamed from ConnectWise Control back to its original name in May 2023, is built for technicians who support many users and machines.

Best forIT help desks and MSPs

ReviewedOct 2026Free Trial

7.95 criteria · see breakdown

Try ScreenConnectFrom $30/mo billed annually (One)

ScreenConnect is remote support and remote access software from ConnectWise, used by IT help desks and MSPs to connect to users' devices on demand or through unattended agents. It was called ConnectWise Control until May 2023. Plans start at $30 a month billed annually (One, a single license); Standard costs $47 a month per concurrent tech billed annually, or $62 billed monthly.

The bottom line

A long-running remote support tool for IT teams and MSPs that need unattended access and session recording, priced per concurrent technician.

Our score

Reviewed by the Conversion Gems editorial team. Hover a facet to focus it; click to pin.Tap a facet to focus it.

Community ratings

Shown for context only. Our score is independent.

4.7

490+ reviews

Capterra

4.7

1,800+ reviews

4.7 / 5 aggregate · across 2 sources

Third-party ratings shown verbatim; aggregate weighted by review volume.

What it is, and why we rate it

One line each. Open a row for detail.

What it really isScreenConnect (by ConnectWise): remote support and unattended remote access software for IT and MSP teams, sold as a cloud service or as a self-hosted on-premise edition.

Our takeScreenConnect, renamed from ConnectWise Control back to its original name in May 2023, is built for technicians who support many users and machines.

The entry One plan ($30 a month, billed annually) is a single license with 1 session and 10 unattended agents. Standard and Premium are licensed per concurrent tech and include unlimited unattended agents, so cost follows how many technicians work at the same time rather than how many devices you manage.

Why we rate itThe plans cover what support teams use daily: unattended access, Backstage, Wake-on-LAN, session recording, VoIP audio and mobile guest support from Standard up.

Concurrent-tech licensing with unlimited unattended agents keeps pricing tied to technician headcount, and a self-hosted edition is available for teams that need it.

The catchThe cheapest plan is a single license with one session and is offered annually only.

Larger teams pay per concurrent technician, and video auditing and remote diagnostics need Premium.

Best / not good for

Best for

MSPs managing large fleets of unattended endpoints
IT helpdesks needing session recording for compliance and training
Technicians supporting mixed OS environments (Windows, Mac, Linux, iOS, Android)

Not good for

Solo freelancers needing only occasional remote access
Teams wanting a modern, consumer-friendly UX out of the box
Budget-constrained orgs requiring a permanently free tier

Trade-offs

Friction report

Trade-offs to know before signing up.

Time to value
Fast for the cloud edition, which you can try free; the self-hosted on-premise edition takes setup.
Scale breakpoint
Cost grows with the number of technicians working at the same time; each tech gets up to 3 sessions on Standard and up to 10 on Premium.
Walled garden
Moderate: sessions run through ScreenConnect's cloud unless you choose the self-hosted on-premise edition.

Still a fit?

If none of these block you, try it on the official site.

Try ScreenConnect

ScreenConnect pricing

Plan	Billed annually	Billed monthly	Limits
One	$30/month	Not offered	Single license, 1 session, 10 unattended agents
Standard	$47/month per concurrent tech	$62/month per concurrent tech	Up to 3 sessions per tech, unlimited unattended agents, session recording, Wake-on-LAN, Backstage
Premium	$57/month per concurrent tech	$72/month per concurrent tech	Up to 10 sessions per tech, adds video auditing, remote diagnostics toolkit, remote camera sharing (view)
Enterprise	Custom	Custom	Custom licensing, multi-year contracts, premium support, Privileged Access Management

From ScreenConnect's remote support pricing page, checked 3 October 2026. Prices in USD. A free trial is offered; we could not confirm its length.

A look inside

Frequently Asked Questions

What is ScreenConnect?Is ConnectWise Control the same as ScreenConnect?How much does ScreenConnect cost?Does ScreenConnect support unattended access?Is there a self-hosted version of ScreenConnect?

What is ScreenConnect?

ScreenConnect is remote support and remote access software from ConnectWise. Technicians use it to connect to users' computers and mobile devices on demand or through unattended access agents. It is sold as a cloud service, and a self-hosted on-premise edition is also available.

Is ConnectWise Control the same as ScreenConnect?

Yes. ConnectWise Control was the product's earlier name; ConnectWise changed it back to its original name, ScreenConnect, on 15 May 2023. The company said the change was in name only and did not affect existing contracts.

How much does ScreenConnect cost?

One costs $30 a month billed annually. Standard is $47 a month per concurrent tech billed annually or $62 billed monthly, and Premium is $57 annually or $72 monthly. Enterprise pricing is custom (checked 3 October 2026).

Does ScreenConnect support unattended access?

Yes. The One plan includes 10 unattended access agents, and Standard and Premium include unlimited unattended agents.

Is there a self-hosted version of ScreenConnect?

Yes. ScreenConnect On-premise is the self-hosted edition; the vendor asks you to contact sales for details.