ScreenConnect is remote support and remote access software from ConnectWise, used by IT help desks and MSPs to connect to users' devices on demand or through unattended agents. It was called ConnectWise Control until May 2023. Plans start at $30 a month billed annually (One, a single license); Standard costs $47 a month per concurrent tech billed annually, or $62 billed monthly.
The bottom line
A long-running remote support tool for IT teams and MSPs that need unattended access and session recording, priced per concurrent technician.
7.9
Our score
7.9 / 10
Conversion Gems editorial verdict
From $30/mo billed annually (One)
Features9/10
9 - session recording, video auditing, Backstage, Wake-on-LAN, remote command line, remote diagnostics, VoIP audio and multi-monitor support across the plans.
Value7/10
7 - $30 a month (billed annually) gets one technician started; Standard at $47 per concurrent tech is the realistic team price.
Ease of use7/10
7 - cloud setup is quick; interface is functional but dated, and advanced config (self-hosted, SSO) requires technical effort.
Ecosystem8/10
8 - part of the ConnectWise product family, with integrations and an extensions marketplace listed on the vendor site.
Support8/10
8 - email and phone support listed in the plan comparison, plus a knowledge base, community and live chat with support linked from the vendor site.
Community ratings
4.7/ 5 aggregate · across 2 sources
G2
4.7490+ reviews
Capterra
4.71,800+ reviews
Third-party ratings shown verbatim; aggregate weighted by review volume.
What it really is
ScreenConnect (by ConnectWise): remote support and unattended remote access software for IT and MSP teams, sold as a cloud service or as a self-hosted on-premise edition.
Our take
ScreenConnect, renamed from ConnectWise Control back to its original name in May 2023, is built for technicians who support many users and machines. The entry One plan ($30 a month, billed annually) is a single license with 1 session and 10 unattended agents. Standard and Premium are licensed per concurrent tech and include unlimited unattended agents, so cost follows how many technicians work at the same time rather than how many devices you manage.
Why we rate it
The plans cover what support teams use daily: unattended access, Backstage, Wake-on-LAN, session recording, VoIP audio and mobile guest support from Standard up. Concurrent-tech licensing with unlimited unattended agents keeps pricing tied to technician headcount, and a self-hosted edition is available for teams that need it.
The catch
The cheapest plan is a single license with one session and is offered annually only. Larger teams pay per concurrent technician, and video auditing and remote diagnostics need Premium.
Best for
MSPs managing large fleets of unattended endpoints
IT helpdesks needing session recording for compliance and training
Technicians supporting mixed OS environments (Windows, Mac, Linux, iOS, Android)
Not good for
Solo freelancers needing only occasional remote access
Teams wanting a modern, consumer-friendly UX out of the box
Budget-constrained orgs requiring a permanently free tier
Friction report
Time to value
Fast for the cloud edition, which you can try free; the self-hosted on-premise edition takes setup.
Scale breakpoint
Cost grows with the number of technicians working at the same time; each tech gets up to 3 sessions on Standard and up to 10 on Premium.
Walled garden
Moderate: sessions run through ScreenConnect's cloud unless you choose the self-hosted on-premise edition.
ScreenConnect pricing
Plan
Billed annually
Billed monthly
Limits
One
$30/month
Not offered
Single license, 1 session, 10 unattended agents
Standard
$47/month per concurrent tech
$62/month per concurrent tech
Up to 3 sessions per tech, unlimited unattended agents, session recording, Wake-on-LAN, Backstage
Premium
$57/month per concurrent tech
$72/month per concurrent tech
Up to 10 sessions per tech, adds video auditing, remote diagnostics toolkit, remote camera sharing (view)
From ScreenConnect's remote support pricing page, checked 3 October 2026. Prices in USD. A free trial is offered; we could not confirm its length.
A look inside
Frequently Asked Questions
ScreenConnect is remote support and remote access software from ConnectWise. Technicians use it to connect to users' computers and mobile devices on demand or through unattended access agents. It is sold as a cloud service, and a self-hosted on-premise edition is also available.
Yes. ConnectWise Control was the product's earlier name; ConnectWise changed it back to its original name, ScreenConnect, on 15 May 2023. The company said the change was in name only and did not affect existing contracts.
One costs $30 a month billed annually. Standard is $47 a month per concurrent tech billed annually or $62 billed monthly, and Premium is $57 annually or $72 monthly. Enterprise pricing is custom (checked 3 October 2026).
Yes. The One plan includes 10 unattended access agents, and Standard and Premium include unlimited unattended agents.
Yes. ScreenConnect On-premise is the self-hosted edition; the vendor asks you to contact sales for details.
ScreenConnect alternatives
Other IT management and remote access tools from our reviews:
NinjaOne: Remote monitoring and management (RMM) for IT teams and MSPs.
ConnectWise Automate: ConnectWise's remote monitoring and automation platform for managing IT systems.
TruGrid: Secure remote access to desktops and applications, protected by multi-factor authentication.
