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Reviewed · Updated 2026-10-04

ScreenMeet

ScreenMeet is enterprise remote support software that runs inside ServiceNow, Salesforce and Tanium, for IT and customer support teams.

Reviewed by the Conversion Gems editorial team ·
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Pricing
Paid
Best for
Remote support in ServiceNow
Category
Security, Privacy & Backup

ScreenMeet is enterprise remote support software that runs inside ServiceNow, Salesforce and Tanium, so agents can control devices, co-browse and log sessions from the ticket. It is aimed at large IT and customer support teams. ScreenMeet publishes no prices; quotes are per active agent seat, with implementation and support included.

The bottom line

A strong fit for ServiceNow and Salesforce support teams; others should look at tools with published prices.

6.2
Our score
6.2 / 10
Conversion Gems editorial verdict
Quote-based, per active agent seat
Features8/10
8 - remote control, terminal, file transfer, co-browsing, unattended access, recording and AI session notes, per the product pages.
Value4/10
4 - no published prices; quote per active agent seat, though implementation and support are included.
Ease of use6/10
6 - runs inside tools agents already use, but rollout goes through sales, a proof of concept and platform admins.
Ecosystem6/10
6 - deep native apps for ServiceNow, Salesforce and Tanium; few other integrations are listed.
Support7/10
7 - public docs site, plus customer success and technical support included in pricing, per the pricing page.
What it really is

Enterprise remote support and screen sharing that runs inside ServiceNow, Salesforce and Tanium.

Our take

ScreenMeet is built for service desks that live in ServiceNow or Salesforce: agents start a session from the ticket, and the consent log and AI summary land back on the record. That cuts swivel-chair work and helps with audits. Outside those platforms, or for a small team, it is hard to justify a quote-only enterprise tool.

Why we rate it

Deep native integration with ServiceNow, Salesforce and Tanium plus AI session notes.

The catch

Quote-only pricing, and no remote control on iOS or ChromeOS.

Best for
ServiceNow IT service desks
Salesforce Service Cloud support teams
Enterprises with audit and consent logging needs
Not good for
Small teams wanting self-serve signup
Teams not on ServiceNow, Salesforce or Tanium
Supporting iPhones or Chromebooks with remote control
Friction report
Time to value
Needs a sales call and proof of concept; ScreenMeet installs from the ServiceNow Store and Salesforce AppExchange.
Scale breakpoint
Enterprise volume pricing applies to larger agent counts.
Walled garden
High: the product is built around ServiceNow, Salesforce and Tanium.

ScreenMeet device support

PlatformSupported versionsRemote control
WindowsWindows 11 (.NET Framework 4.8+)Yes
Windows Server2022, 2025Yes
macOS15 Sequoia, 26 TahoeYes
LinuxUbuntu 18.04.3+, Red Hat 7.6+Yes
AndroidSupportedYes
iOSSupportedNo
ChromeOSSupportedNo

From ScreenMeet's Remote Support requirements page, checked 4 October 2026. Agents need Chrome or Edge 121+ or Safari 17.3+.

Frequently Asked Questions

ScreenMeet alternatives

Other remote support tools to compare:

TeamViewer: Widely used remote access and support suite for IT teams and individuals, with published plans.
Zoho Assist: Browser-based remote support and unattended access with a free plan for one technician.
ScreenConnect (ConnectWise Control): Remote support and access software for IT help desks and managed service providers.
Splashtop: Remote access and support with unattended access and an enterprise tier with SSO.
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Tags

#RemoteSupport#ITSM#ServiceNow#Salesforce

Conversion Gems independently reviews every tool. We may earn a commission if you sign up through our links — it never affects our verdict or ranking.