Quantum Metric is an enterprise digital analytics platform with session replay, journey analysis, heatmaps and Felix AI agents for websites and mobile apps. It is aimed at large digital, product and CX teams. There are no public prices, no free plan and no self-serve trial: every plan is a custom quote based on session volume, digital properties and service level.
The bottom line
Broad enterprise experience analytics; budget for a custom, volume-based quote.
6.9
Our score
6.9 / 10
Conversion Gems editorial verdict
Custom quote (not published)
Features9/10
9 - session replay, journeys, heatmaps, performance monitoring, segments, mobile analytics and Felix AI agents in one platform.
Value4/10
4 - opaque: quote-only pricing that scales with session volume, and no free plan or trial.
Ease of use6/10
6 - autocapture reduces tagging, but it needs an implementation project; plans include setup and training.
Ecosystem8/10
8 - Adobe Experience Platform, CRM, CDP and warehouse streaming, plus MCP links to ChatGPT, Claude, Copilot and others.
Support8/10
8 - implementation and team training in every plan, Quantum Metric University and 'The Quad' community.
What it really is
An enterprise digital experience analytics platform: session replay, journeys and AI agents for web and mobile.
Our take
Quantum Metric is built for large digital teams that need to find, size and fix friction across high-traffic sites and apps, and its plans bundle implementation and training. Expect a sales-led buying process: there are no public prices, no free tier, and the bill rises with session volume. Smaller teams can test the same ideas on free tiers from FullStory or Amplitude first.
Why we rate it
Wide feature set across replay, journeys, heatmaps, performance and AI, with implementation and training included.
The catch
No public prices, no free plan and no self-serve trial; high-traffic sites pay more.
Best for
Enterprise retail, banking and travel sites
Teams analyzing web and mobile apps together
Companies that want implementation help included
Not good for
Small sites on a tight budget
Teams that want to self-serve without sales
Friction report
Time to value
Weeks: demo, quote, contract and an implementation project come before full use.
Scale breakpoint
Session volume drives the price, so traffic growth raises the bill.
Walled garden
Low to medium: data streaming to warehouses, CDPs and Adobe Experience Platform, plus MCP access for AI assistants.
How Quantum Metric prices its plans
Item
What Quantum Metric says
Published prices
None; plans are built per enterprise and quoted by sales
Digital properties
Websites, mobile apps and other touchpoints you instrument
Session volume
Pricing scales with the amount of data you collect
Customer success
The service level you choose
Included in every plan
Felix AI, analytics and alerts, journeys, session replay and summaries, implementation, setup and team training
Free plan or trial
None listed
From Quantum Metric's pricing page, checked 4 October 2026.
Frequently Asked Questions
Teams use it to see how customers move through websites and mobile apps: session replay, journey maps, heatmaps, page performance and alerts, with Felix AI summarizing sessions and flagging friction so teams can decide what to fix first.
Quantum Metric does not publish prices. Its pricing page says plans are built per enterprise and priced on digital properties, session volume and customer success level; you get a figure from its sales team (checked 4 October 2026).
No free plan or self-serve trial is listed on its site. The main options are requesting a demo or watching product tours (checked 4 October 2026).
Yes. Its platform page lists web, iOS and Android apps, Salesforce Lightning apps, internal apps and kiosks.
Conversion Gems is a review site, not Quantum Metric. The vendor's sign-in link on quantummetric.com points to iam.quantummetric.com; access is set up by your company's Quantum Metric admin.
FullStory, Amplitude and Contentsquare are common options. FullStory and Amplitude publish free plans with session replay limits, which suits teams that want to start without a sales process.
Quantum Metric alternatives
Other digital analytics tools to compare:
FullStory: Session replay and product analytics with a free plan for smaller sites and quote-based paid tiers.
Amplitude: Product analytics with a free plan that includes event tracking and a monthly allowance of session replays.
Contentsquare: Digital experience analytics platform with a free starting option alongside enterprise demos.
Hotjar: Heatmaps, recordings, surveys and feedback tools that show how visitors behave on a site.
