Zight, formerly CloudApp, is a screen recording, screenshot and GIF app for Mac, Windows, Chrome and iOS that turns every capture into a shareable link, with AI summaries and tools for support teams. The free plan allows 5-minute recordings; paid plans start at $9.95 per user per month billed annually.
CloudApp is now Zight
Zight is the new name of CloudApp. Zight announced the rebrand on its blog on 11 April 2023.
If you are searching for CloudApp, this is the same screen capture and sharing product, now at zight.com.
Checked October 4, 2026
The bottom line
A strong all-in-one capture app, especially for support teams willing to pay.
7.7
Our score
7.7 / 10
Conversion Gems editorial verdict
Free; $9.95/user/mo billed yearly
Features8/10
8 - screen and webcam video, screenshots, GIFs, AI summaries, Request Video and an MCP server, per zight.com.
Value7/10
7 - a usable free plan and paid plans from $9.95 per user billed annually, but key integrations need Scale.
Ease of use8/10
8 - install, capture and share a link in minutes on Mac, Windows, Chrome or iOS.
Ecosystem8/10
8 - Zendesk, Intercom, Jira and Salesforce Service Cloud integrations plus an MCP server for AI tools.
Support7/10
7 - help center, webinars and tutorials; custom terms and premium support via the Scale plan.
What it really is
A screen recorder, screenshot and GIF tool (formerly CloudApp) that uploads captures to shareable links, with AI and support-team features.
Our take
Zight is a dependable capture tool with a long history, and its support features are the real draw: Request Video, console logs and helpdesk integrations make bug reports faster. The free plan is mostly a trial, with 5-minute recordings and 1 GB of storage. On annual billing it undercuts Loom's list price, but the integrations support teams want most sit in the sales-led Scale plan.
Why we rate it
Screenshots, GIFs and screen video in one app, with strong support-team features and security credentials.
The catch
A tight free plan, and premium integrations, SSO and HIPAA only on the sales-led Scale plan.
Best for
Customer support and success teams
Bug reports with console logs
Quick annotated screenshots
Not good for
Long recordings on the free plan
Polished, edited video production
Teams needing SSO without an enterprise deal
Friction report
Time to value
Minutes: install the desktop app or Chrome extension, capture and share the link.
Scale breakpoint
Teams over 100 users, or needing SSO, SCIM or helpdesk integrations, must move to Scale.
Walled garden
Medium: captures live in Zight's cloud and are shared as Zight links.
Zight plans and pricing
Plan
Price
Users
Key limits
Share
$0
1
1 GB storage, 5-minute recordings, 15-second GIFs, up to 720p, 5 video requests/month
Create
$9.95 per user/month, billed annually
2 included
5 GB storage, unlimited recording length, 60-second GIFs, 5 AI actions/month, up to 4K
Collaborate
$12 per user/month, billed annually
Up to 100
Unlimited AI and Smart Actions, 50 video requests/month, custom branding
Scale
Talk to sales
Unlimited
Zendesk, Intercom and Salesforce integrations, SSO/SCIM, HIPAA with a BAA
From Zight's pricing page, checked 4 October 2026. Zight lists annual prices and says annual billing saves 20% compared with paying monthly; monthly per-user prices are not printed.
Frequently Asked Questions
Capturing and sharing visual explanations: screen and webcam recordings, annotated screenshots and GIFs that upload to a shareable link. Support teams also use it to request recordings from customers and attach them to Zendesk, Intercom or Jira tickets.
Yes. The free Share plan costs $0 for one user, with 1 GB of storage, recordings up to 5 minutes at up to 720p, 15-second GIFs and 5 video requests a month (checked 4 October 2026).
Create is $9.95 per user per month and Collaborate $12 per user per month, both billed annually; the pricing page says annual billing saves 20% compared with monthly. Scale, with SSO, HIPAA and premium integrations, is quote-based (checked 4 October 2026).
Zight says it is SOC 2 Type II certified, offers redaction and automatic PII blurring, and supports HIPAA with a signed BAA on the Scale plan.
It depends on the job. Both free plans cap recordings at 5 minutes, and Loom's also limits you to 25 videos. Zight bundles screenshots and GIFs with video, and its paid plans start at $9.95 per user per month billed annually, while Loom Business lists at $18 per user billed monthly (checked 4 October 2026).
Yes. CloudApp announced its new name, Zight, in April 2023. The product, now at zight.com, is the same screen capture and sharing app.
Zight alternatives
Other screen recording tools to compare:
Tella: Screen recorder with a full editor for polished, high-resolution videos.
Screencastify: Browser-based screen recorder with a free plan, popular in education.
CleanShot: Screenshot and screen recording tool with quick editing.
ScribeHow: Turns screen activity into step-by-step written guides.
